[Histonet] Roche "bashing"

[Victoria Baker]

Kelly,

It is not bashing, it is frustration and concern.

We need our instruments and reagents to work so that we deliver reliable
and consistent results to our pathologists.  They trust our work and
dedication to them and ultimately the patient.  When something like this
happens and we can't get a real resolution it undermines many things, but
trust is first for me.

Vikki

On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet <
histonet at lists.utsouthwestern.edu> wrote:

> Such a wonderful insight into the thought process of Roche.  Accused of
> bashing when I am telling the truth about failed lots when they claim the
> problem is fixed.
> If only they would put that much effort into repairing the problem and
> fostering better customer relations, than how to market their product
> around this annoying truth.
>
> Terri L. Braud, HT(ASCP)
> Anatomic Pathology Supervisor
> Laboratory
> Holy Redeemer Hospital
> 1648 Huntingdon Pike
> Meadowbrook, PA 19046
> ph: 215-938-3689
> fax: 215-938-3874
> Care, Comfort, and Heal
>
> Today's Topics:
>
>    1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley)
> Message: 1
> Date: Fri, 1 Mar 2019 13:15:58 -0500
> From: "Jordan, Kelley" <kelley.jordan at roche.com>
> Content-Type: text/plain; charset="UTF-8"
> More bad press in histonet...not sure if we should pass it on to
> Marketing??
> @Will, Who as Teri Blaud at   Holy Redeemer Hospital ? Teri is always
> always bashing us.
> Kelley Jordan
> Strategic Account Manager - SC, NC, TN and KY
> A Member of the Roche Group
> Ventana Medical Systems
> Mobile:  803.504.1135
> Customer/Technical Support: 1.800.227.2155
> kelley.jordan at roche.com
> www.ventana.com
>
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