[Histonet] Roche "bashing"

[jsjurczak at comcast.net]

Like all employees at big pharma companies, Kelly has been indoctrinated into believing that her company, her products, and the service rendered is perfect. To believe otherwise is a quick way to find the door out. As a corollary, there can be no problems other than user error ones. 



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Wednesday, March 6, 2019, 7:03 AM -0600 from histonet at lists.utsouthwestern.edu  <histonet at lists.utsouthwestern.edu>:
>Kelly,
>
>It is not bashing, it is frustration and concern.
>
>We need our instruments and reagents to work so that we deliver reliable
>and consistent results to our pathologists.  They trust our work and
>dedication to them and ultimately the patient.  When something like this
>happens and we can't get a real resolution it undermines many things, but
>trust is first for me.
>
>Vikki
>
>On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet <
>histonet at lists.utsouthwestern.edu > wrote:
>
>> Such a wonderful insight into the thought process of Roche.  Accused of
>> bashing when I am telling the truth about failed lots when they claim the
>> problem is fixed.
>> If only they would put that much effort into repairing the problem and
>> fostering better customer relations, than how to market their product
>> around this annoying truth.
>>
>> Terri L. Braud, HT(ASCP)
>> Anatomic Pathology Supervisor
>> Laboratory
>> Holy Redeemer Hospital
>> 1648 Huntingdon Pike
>> Meadowbrook, PA 19046
>> ph: 215-938-3689
>> fax: 215-938-3874
>> Care, Comfort, and Heal
>>
>> Today's Topics:
>>
>>    1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley)
>> Message: 1
>> Date: Fri, 1 Mar 2019 13:15:58 -0500
>> From: "Jordan, Kelley" < kelley.jordan at roche.com >
>> Content-Type: text/plain; charset="UTF-8"
>> More bad press in histonet...not sure if we should pass it on to
>> Marketing??
>> @Will, Who as Teri Blaud at   Holy Redeemer Hospital ? Teri is always
>> always bashing us.
>> Kelley Jordan
>> Strategic Account Manager - SC, NC, TN and KY
>> A Member of the Roche Group
>> Ventana Medical Systems
>> Mobile:  803.504.1135
>> Customer/Technical Support: 1.800.227.2155
>>  kelley.jordan at roche.com
>>  www.ventana.com
>>
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>>  Histonet at lists.utsouthwestern.edu
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>>
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