[Histonet] Leica CV5030 coverslipper issues

Tue May 22 05:34:43 CDT 2012

We do have the Ventana labeled slides, but coverslip them by hand. The issues we have are with standard, non-labeled slides

In fairness to both Leica and the repair company we use, it has been a couple of months since we have had a real problem. Not sure if that is saying a lot, just wanted to be fair.

Michelle

On May 22, 2012, at 5:40 AM, "Angela Bitting" <akbitting <@t> geisinger.edu> wrote:

> If you are using slides with labels (esp. Ventana's), don't think the upgrade will fix it. We tear our hair out most days of the week with our 2 CV5030s. I wish Ventana would just make a coverslipper to use with their labels or change their labels to something thinner. Symphony takes too long to use as a coverslipper.
> 
> >>> "histotech <@t> imagesbyhopper.com" <histotech <@t> imagesbyhopper.com> 5/21/2012 3:30 PM >>>
> We have the CV5030 and have had *many* issues. I have a graveyard of the composite racks with broken "ears" on them. The machine has broken racks and slides, thrown coverslips, dropped slides and we kept being told that we just needed adjustments. Later we were told that a new electronics board upgrade would fix the issue. My understanding is that the upgraded board is approximately $4000! 
> 
> I love Leica products, but this particular unit has not lived up to their reputation. These issues began almost immediately after purchase and continue 5 years later. We keep getting it repaired, but I have told the repair company, it was my position that Leica should have stepped up and replaced the board free of charge given all the issues we have endured!
> 
> Michelle
> 
> On May 21, 2012, at 3:00 PM, "Horn, Hazel V" <HornHV <@t> archildrens.org> wrote:
> 
> > We have a CV5030 coverslipper and we have had a few issues but Leica has been quick to resolve them.  
> > 
> > Hazel Horn
> > Supervisor of Histology/Autopsy/Transcription
> > Anatomic Pathology
> > Arkansas Children's Hospital
> > 1 Children's Way | Slot 820| Little Rock, AR 72202
> > 501.364.4240 direct | 501.364.1302 office | 501.364.1241 fax
> > hornhv <@t> archildrens.org
> > archildrens.org
> > 
> > 
> > 
> > 
> > 100 YEARS YOUNG!
> > JOIN THE PARTY AT
> > ach100.org
> > 
> > 
> > -----Original Message-----
> > From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Weems, Joyce K.
> > Sent: Monday, May 21, 2012 1:15 PM
> > To: 'Linda'; histonet <@t> lists.utsouthwestern.edu
> > Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com
> > Subject: RE: [Histonet] Leica CV5030 coverslipper issues
> > 
> > We've had some issues that were mostly due to operator errors and lack of housekeeping, but they have been very good about correcting the problems.
> > 
> > Joyce Weems
> > Pathology Manager
> > 678-843-7376 Phone
> > 678-843-7831 Fax
> > joyce.weems <@t> emoryhealthcare.org
> > 
> > 
> > 
> > www.saintjosephsatlanta.org
> > 5665 Peachtree Dunwoody Road
> > Atlanta, GA 30342
> > 
> > This e-mail, including any attachments is the property of Saint Joseph's Hospital and is intended for the sole use of the intended recipient(s).  It may contain information that is privileged and confidential.  Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email.
> > 
> > 
> > -----Original Message-----
> > From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Linda
> > Sent: Monday, May 21, 2012 1:58 PM
> > To: histonet <@t> lists.utsouthwestern.edu
> > Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com
> > Subject: [Histonet] Leica CV5030 coverslipper issues
> > 
> > Hello Everyone,
> > 
> > 
> > I purchase a brand new Leica CV5030 coverslipper, which I received at the beginning of February.  I have had non- stop issues with this coverslipper from it throwing slides, coverslips and now the sensor not working properly.
> > 
> > I have emailed Leica several times now requesting a new coverslipper.  If I have this many issues at three months what is it going to do in a year?
> > 
> > The tech service support person has been great with fixing all of the issues.
> > 
> > This is my reply I received from the President, North America, Jack Kenny-
> > 
> > "We do not believe that it is appropriate at this point to replace this system.   We will continute to monitor the situation but not upgrade at this time."
> > 
> > 
> > I am not looking for an upgrade I would just like a new coverslipper that works.
> > 
> > Has anyone else had problems with Leica not replacing defective equipment?  Please let me know.  How did you resolve the issue?
> > 
> > Thank you in advance,
> > 
> > 
> > Linda Dee, BGS, HT(ASCP)
> > _______________________________________________
> > Histonet mailing list
> > Histonet <@t> lists.utsouthwestern.edu
> > http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> > 
> > ________________________________
> > 
> > This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited.
> > 
> > If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments).
> > 
> > _______________________________________________
> > Histonet mailing list
> > Histonet <@t> lists.utsouthwestern.edu
> > http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> > 
> > ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
> > The information contained in this message may be privileged and confidential
> > and protected from disclosure. If the reader of this message is not the 
> > intended recipient, or an employee or agent responsible for delivering this 
> > message to the intended recipient, you are hereby notified that any 
> > dissemination, distribution or copying of this communication is strictly 
> > prohibited. If you have received this communication in error, please notify 
> > us immediately by replying to the message and deleting it from your computer.
> > Thank you.
> > 
> > _______________________________________________
> > Histonet mailing list
> > Histonet <@t> lists.utsouthwestern.edu
> > http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> > 
> 
> _______________________________________________
> Histonet mailing list
> Histonet <@t> lists.utsouthwestern.edu
> http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> 
> IMPORTANT WARNING: The information in this message (and the documents attached to it, if any) is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken, or omitted to be taken, in reliance on it is prohibited and may be unlawful. If you have received this message in error, please delete all electronic copies of this message (and the documents attached to it, if any), destroy any hard copies you may have created and notify me immediately by replying to this email. Thank you. Geisinger Health System utilizes an encryption process to safeguard Protected Health Information and other confidential data contained in external e-mail messages. If email is encrypted, the recipient will receive an e-mail instructing them to sign on to the Geisinger Health System Secure E-mail Message Center to retrieve the encrypted e-mail.