[Histonet] Leica CV5030 coverslipper issues

Tue May 22 04:40:02 CDT 2012

If you are using slides with labels (esp. Ventana's), don't think the upgrade will fix it. We tear our hair out most days of the week with our 2 CV5030s. I wish Ventana would just make a coverslipper to use with their labels or change their labels to something thinner. Symphony takes too long to use as a coverslipper.

>>> "histotech <@t> imagesbyhopper.com" <histotech <@t> imagesbyhopper.com> 5/21/2012 3:30 PM >>>
We have the CV5030 and have had *many* issues. I have a graveyard of the composite racks with broken "ears" on them. The machine has broken racks and slides, thrown coverslips, dropped slides and we kept being told that we just needed adjustments. Later we were told that a new electronics board upgrade would fix the issue. My understanding is that the upgraded board is approximately $4000! 

I love Leica products, but this particular unit has not lived up to their reputation. These issues began almost immediately after purchase and continue 5 years later. We keep getting it repaired, but I have told the repair company, it was my position that Leica should have stepped up and replaced the board free of charge given all the issues we have endured!

Michelle

On May 21, 2012, at 3:00 PM, "Horn, Hazel V" <HornHV <@t> archildrens.org> wrote:

> We have a CV5030 coverslipper and we have had a few issues but Leica has been quick to resolve them.  
> 
> Hazel Horn
> Supervisor of Histology/Autopsy/Transcription
> Anatomic Pathology
> Arkansas Children's Hospital
> 1 Children's Way | Slot 820| Little Rock, AR 72202
> 501.364.4240 direct | 501.364.1302 office | 501.364.1241 fax
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> archildrens.org
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> -----Original Message-----
> From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Weems, Joyce K.
> Sent: Monday, May 21, 2012 1:15 PM
> To: 'Linda'; histonet <@t> lists.utsouthwestern.edu 
> Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com 
> Subject: RE: [Histonet] Leica CV5030 coverslipper issues
> 
> We've had some issues that were mostly due to operator errors and lack of housekeeping, but they have been very good about correcting the problems.
> 
> Joyce Weems
> Pathology Manager
> 678-843-7376 Phone
> 678-843-7831 Fax
> joyce.weems <@t> emoryhealthcare.org 
> 
> 
> 
> www.saintjosephsatlanta.org 
> 5665 Peachtree Dunwoody Road
> Atlanta, GA 30342
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> -----Original Message-----
> From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Linda
> Sent: Monday, May 21, 2012 1:58 PM
> To: histonet <@t> lists.utsouthwestern.edu 
> Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com 
> Subject: [Histonet] Leica CV5030 coverslipper issues
> 
> Hello Everyone,
> 
> 
> I purchase a brand new Leica CV5030 coverslipper, which I received at the beginning of February.  I have had non- stop issues with this coverslipper from it throwing slides, coverslips and now the sensor not working properly.
> 
> I have emailed Leica several times now requesting a new coverslipper.  If I have this many issues at three months what is it going to do in a year?
> 
> The tech service support person has been great with fixing all of the issues.
> 
> This is my reply I received from the President, North America, Jack Kenny-
> 
> "We do not believe that it is appropriate at this point to replace this system.   We will continute to monitor the situation but not upgrade at this time."
> 
> 
> I am not looking for an upgrade I would just like a new coverslipper that works.
> 
> Has anyone else had problems with Leica not replacing defective equipment?  Please let me know.  How did you resolve the issue?
> 
> Thank you in advance,
> 
> 
> Linda Dee, BGS, HT(ASCP)
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