[Histonet] Re: goodbye - vendor perspective - My final comment

[David Henriks]

Geoff:

I never intended to start an argument.  I thought sharing my opinion was 
what the listserver was for.  Is it not?  Are you trying to suggest that 
I shouldn't share my opinions?  I never said a single negative thing 
about anyone or any company.  Your response was to attack me based on 
your misreading of a 3 year old email exchange.  How am I hurting myself 
and my business by sharing a reasonable and well thought out opinion?  
Another "old chestnut" vendors may want to remember and practice:

"Sometimes you have to fire your customer."

Geoff, you're fired.

David

Vendors might want to remember, and practice, this old chestnut .........

"You never win an argument with a customer"

Geoff

Geoff McAuliffe wrote:

> Hi David:
>
>     You are correct, I did not see the message copied below from Doug 
> Deltour. What I did see was your statement which I copied in one of my 
> posts, included here for clarity in italics:
>
> John should answer Jane's question.
>
> John should answer Jane's question directly to Jane.
>
> John  should not post his comments to the listserver as a whole.
>
> This statement came from you. You are not the arbiter of what we 
> "should" do on Histonet.
> Telling us what we should do and should not do is an attempt at 
> censorship.
> You are right, you don't get it. Seriously.
> You are hurting yourself and your business by trying to tell us what 
> we should and should not do.
>
>
> Geoff
>
>
> David Henriks wrote:
>
>> Geoff:
>>
>> Perhaps you missed what I was responding to.  I have pasted it below:
>>
>> "Jane asks Histonet about product "A"
>> John has used product "A" and has had many documented problems.
>>
>> John responds to Histonet and Jane about product "A".
>>
>> Product "A's" people calls John's boss because they did not like John's
>> comments which are documented and true.
>>
>> So John should not answer Jane's question? 
>>
>> Douglas D. Deltour HT(ASCP)"
>>
>> I was responding to a question in the same form in which it was 
>> presented.  How is it that my response offended you?  How would my 
>> response possibly antagonize a customer?  Where do you get the "I 
>> make the rules" part? 
>> I'm serious, I really would like you to explain how my response was 
>> so offensive and how I would have antagonized customers.  Honestly, I 
>> really don't get it.
>>
>> Thanks.
>>
>> David
>>
>> -
>>
>> David Henriks           
>> President
>> South Bay Technology, Inc.
>> 1120 Via Callejon
>> San Clemente, CA 92673 USA
>>
>> TEL: +1-949-492-2600
>> Toll-free in the USA: +1-800-728-2233
>> FAX: +1-949-492-1499
>>
>> email: henriks <@t> southbaytech.com
>>
>> Celebrating 40 years of providing Materials Processing Solutions for 
>> Metallogaphy, Crystallography and Electron Microscopy. 
>> Please visit us online at www.southbaytech.com.
>>
>> The information contained in this message and any attachments is 
>> privileged and confidential.  This message is intended for the 
>> individual or entity addressed. If you are not the intended 
>> recipient, please do not read, copy or disclose this communication.  
>> Notify the sender of the mistake by calling +1-949-492-2600 and 
>> delete this message from your system.
>>
>>
>>
>> Geoff McAuliffe wrote:
>>
>>> This is exactly the kind of "I make the rules and you should" 
>>> concept that started the current thread (and antogonizes customers).
>>>
>>> Geoff
>>>
>>>
>>> David Henriks wrote:
>>>
>>>> John should answer Jane's question.
>>>>
>>>> John should answer Jane's question directly to Jane.
>>>>
>>>> John  should not post his comments to the listserver as a whole.
>>>>
>>>
>>>
>>
>>
>>
>>
>>
>
>
>-- 
>--
>**********************************************
>Geoff McAuliffe, Ph.D.
>Neuroscience and Cell Biology
>Robert Wood Johnson Medical School
>675 Hoes Lane, Piscataway, NJ 08854
>voice: (732)-235-4583; fax: -4029 
>mcauliff <@t> umdnj.edu
>**********************************************
>

-- 
David Henriks			

South Bay Technology, Inc.
1120 Via Callejon
San Clemente, CA 92673 USA

TEL: +1-949-492-2600
Toll-free in the USA: +1-800-728-2233
FAX: +1-949-492-1499

email: henriks <@t> southbaytech.com

Celebrating 40 years of providing Materials Processing Solutions for Metallogaphy, Crystallography and Electron Microscopy.  

Please visit us online at www.southbaytech.com.

The information contained in this message and any attachments is privileged and confidential.  This message is intended for the individual or entity addressed. If you are not the intended recipient, please do not read, copy or disclose this communication.  Notify the sender of the mistake by calling +1-949-492-2600 and delete this message from your system.