[Histonet] Leica Prisma problem

[Paula]

Hi Toni,

Yes, I'm sorry..it is a Sakura product. I have called tech support and they want to visit but hoping I can fix it myself quicker if it's a simple fix. 

Thanks,
Paula



-----Original Message-----
From: Rathborne, Toni [mailto:Toni.Rathborne at RWJBH.org] 
Sent: Thursday, September 22, 2022 9:36 AM
To: 'Paula'
Subject: RE: [Histonet] Leica Prisma problem


Paula,

Isn't the Prisma a Sakura product? Have you called the vendor to ask for technical support over the phone? They are usually good about doing this, even if you don't have a service contract. You should also mention the lot number of the tape that you're using so they can document and track the problem if it has happened to other users.

Toni Rathborne
Pathology Supervisor
Robert Wood Johnson University Hospital Somerset



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-----Original Message-----
From: Paula via Histonet <histonet at lists.utsouthwestern.edu>
Sent: Thursday, September 22, 2022 11:56 AM
To: histonet at lists.utsouthwestern.edu
Subject: [Histonet] Leica Prisma problem


*** This is an External Email ***

Hello everyone,



We have the Leica Prisma film coverslipper and suddenly, there are bubbles underneath the film. I changed out the Xylene and inserted a new film roll but the problem persists.  Is there anything that you recommend to solve the problem?



Thank you in advance,

Paula Lucas

Lab Manager

Bio-Path Medical Group

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