[Histonet] BenchMark ultra drawers

Rosa, Taylor Taylor.Rosa at crl.com
Sun Sep 27 10:24:56 CDT 2020


Roche issued a safety notice that was for the Benchmark Ultra within the last month or so about this very issue (something about the danger associated with leaks/liquid onto electrical systems). I'm surprised they told you to keep using it since it poses a real safety risk. If I can find a copy of the notice I will send it to you this week.

We have 2 Discovery Ultras and 2 Discovery XT's. We had a drawer leaking onto electrical wiring on one of the XTs this past week. They "fixed" the issue a few weeks ago only for it to occur again, so this past week they installed a brand new drawer. 

Roche's lack of transparency is a real problem in my opinion.


Taylor C. Rosa, MS
Associate Research Scientist
Pathology Services | Charles River 
4025 Stirrup Creek Drive, Suite 150, Durham, NC 27703
P: 919.206.7041 | F: 919.206.7001
taylor.rosa at crl.com | www.criver.com
LinkedIn | Twitter | Facebook | Eureka

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-----Original Message-----
From: MARR, Penelope (EAST SUSSEX HEALTHCARE NHS TRUST) <penny.marr at nhs.net> 
Sent: Friday, September 25, 2020 7:25 PM
To: histonet at lists.utsouthwestern.edu
Subject: [Histonet] BenchMark ultra drawers

Earlier this month we had two slide drawers replaced.  Yesterday one of them opened during a run and would not close again.  Fortunately we were able to salvage the slide that was being stained in the drawer.  A little later I was removing the remaining few slides from the module and noticed wisps of smoke coming from the drawer.  I put the module in sleep mode and the drawer still would not close so I turned off the power.  As soon as I did this the drawer closed.

I phoned Roche and at their direction I turned the module on again and the drawer opened again immediately.  It would not go into ready mode so we tried operating the compressor manually but to no avail.  The drawer then made a crackling noise and smoke started coming out again.

Has anybody else had a similar experience???

Penny :)

Penny Marr
Senior BMS

C/- Histology
Conquest Hospital
St Leonards-on-Sea TN37 7RD

penny.marr at nhs.net<mailto:penny.marr at nhs.net>

0300 131 4500 ext 734914
0300 133 4914


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