[Histonet] Roche "bashing"

[P Sicurello]

It's not Roche "bashing", these are messages come from concerned histology
professionals to inform the Histology world that there are issues with a
product from a certain vendor.  Born out of frustration with the vendor who
does nothing about the problem and suggests that the issue lies with the
user.  Despite the fact that these "users" have been using the products for
years, with or without issue, and they continue to use the product, because
when the machines work they work very well.

Now if this *were *bashing there would be comments like:  "Roche doesn't
care about patient's or how these test failures effect patient outcomes."
or  "Those in charge are nothing but a bunch of money grubbing scum suckers
who only care about the bottom line."

Perhaps, and this is a stretch, if one day, they or someone they love is
negatively impacted because the HER2 dispenser failed (and her breast
cancer diagnosis and treatment is delayed), or that a transplanted organ
fails because, once again, the special stain that indicated rejection
didn't work.  But who I am I kidding?  Sure there are lots of dedicated
people in the trenches working hard to create medicines or improve testing,
but they aren't the ones who are who don't care.

Roche is too large to care about the outcomes of their failed testing
products, we are small peanuts compared to the money they make off of
pharmaceuticals.  Last year the overall diagnostics section made 12,879
(CHF in millions) or $12,874 (US in millions) of which the tissue
diagnostics division contributed  1,112 (CHF in millions) or $1,102 (US in
millions). Compare that to their total sales of 56,846 (CHF in millions) or
$56,602 (US in millions).  Our little tissue diagnostics division
contributes *1.9%* of their total sales and about *8.6%* to the overall
diagnostics division.  It's all right there in Roche's annual report,
THAT'S why they ignore us.

Sincerely,

Paula Sicurello, HTL (ASCP)CM

Histotechnology Specialist

UC San Diego Health

9300 Campus Point Drive

La Jolla, CA 92037
(P): 858-249-5610



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On Wed, Mar 6, 2019 at 3:56 PM Jennifer Saunders via Histonet <
histonet at lists.utsouthwestern.edu> wrote:

> The dispenser problem have been around long before Roche entered the
> picture. At least a problem since 1997.. Ventana usto be really good about
> replacing leaky dispensers back then. If they or Roche had ever taken the
> problem seriously enough to actually fix the problem nobody would be doing
> any Roche bashing!!!Jen Saunders HT (ASCP)Portland Oregon
>
>
> Sent from Yahoo Mail for iPhone
>
>
> On Wednesday, March 6, 2019, 8:18 AM, Brett Connolly via Histonet <
> histonet at lists.utsouthwestern.edu> wrote:
>
> As a retiree from big pharma I find your generalization to be ignorant and
> insulting. There are many, many researchers and laboratory personnel in big
> pharma that don’t fit your description, believe me!
>
> Brett Connolly, HTL(ASCP), PhD
>
> Sent from Mail for Windows 10
>
> From: Jeff Jurczak via Histonet
> Sent: Wednesday, March 6, 2019 10:58 AM
> To: Victoria Baker
> Cc: histonet at lists.utsouthwestern.edu; Terri Braud;
> kelley.jordan at roche.com
> Subject: Re: [Histonet] Roche "bashing"
>
>
> Like all employees at big pharma companies, Kelly has been indoctrinated
> into believing that her company, her products, and the service rendered is
> perfect. To believe otherwise is a quick way to find the door out. As a
> corollary, there can be no problems other than user error ones.
>
>
>
> Sent from myMail for iOS
>
>
> Wednesday, March 6, 2019, 7:03 AM -0600 from
> histonet at lists.utsouthwestern.edu  <histonet at lists.utsouthwestern.edu>:
> >Kelly,
> >
> >It is not bashing, it is frustration and concern.
> >
> >We need our instruments and reagents to work so that we deliver reliable
> >and consistent results to our pathologists.  They trust our work and
> >dedication to them and ultimately the patient.  When something like this
> >happens and we can't get a real resolution it undermines many things, but
> >trust is first for me.
> >
> >Vikki
> >
> >On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet <
> >histonet at lists.utsouthwestern.edu > wrote:
> >
> >> Such a wonderful insight into the thought process of Roche.  Accused of
> >> bashing when I am telling the truth about failed lots when they claim
> the
> >> problem is fixed.
> >> If only they would put that much effort into repairing the problem and
> >> fostering better customer relations, than how to market their product
> >> around this annoying truth.
> >>
> >> Terri L. Braud, HT(ASCP)
> >> Anatomic Pathology Supervisor
> >> Laboratory
> >> Holy Redeemer Hospital
> >> 1648 Huntingdon Pike
> >> Meadowbrook, PA 19046
> >> ph: 215-938-3689
> >> fax: 215-938-3874
> >> Care, Comfort, and Heal
> >>
> >> Today's Topics:
> >>
> >>    1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley)
> >> Message: 1
> >> Date: Fri, 1 Mar 2019 13:15:58 -0500
> >> From: "Jordan, Kelley" < kelley.jordan at roche.com >
> >> Content-Type: text/plain; charset="UTF-8"
> >> More bad press in histonet...not sure if we should pass it on to
> >> Marketing??
> >> @Will, Who as Teri Blaud at  Holy Redeemer Hospital ? Teri is always
> >> always bashing us.
> >> Kelley Jordan
> >> Strategic Account Manager - SC, NC, TN and KY
> >> A Member of the Roche Group
> >> Ventana Medical Systems
> >> Mobile:  803.504.1135
> >> Customer/Technical Support: 1.800.227.2155
> >>  kelley.jordan at roche.com
> >>  www.ventana.com
> >>
> >> _______________________________________________
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> >>  Histonet at lists.utsouthwestern.edu
> >>  http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> >>
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