[Histonet] Roche "bashing"

[Jennifer Saunders]

The dispenser problem have been around long before Roche entered the picture. At least a problem since 1997.. Ventana usto be really good about replacing leaky dispensers back then. If they or Roche had ever taken the problem seriously enough to actually fix the problem nobody would be doing any Roche bashing!!!Jen Saunders HT (ASCP)Portland Oregon 


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On Wednesday, March 6, 2019, 8:18 AM, Brett Connolly via Histonet <histonet at lists.utsouthwestern.edu> wrote:

As a retiree from big pharma I find your generalization to be ignorant and insulting. There are many, many researchers and laboratory personnel in big pharma that don’t fit your description, believe me!

Brett Connolly, HTL(ASCP), PhD

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From: Jeff Jurczak via Histonet
Sent: Wednesday, March 6, 2019 10:58 AM
To: Victoria Baker
Cc: histonet at lists.utsouthwestern.edu; Terri Braud; kelley.jordan at roche.com
Subject: Re: [Histonet] Roche "bashing"


Like all employees at big pharma companies, Kelly has been indoctrinated into believing that her company, her products, and the service rendered is perfect. To believe otherwise is a quick way to find the door out. As a corollary, there can be no problems other than user error ones. 



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Wednesday, March 6, 2019, 7:03 AM -0600 from histonet at lists.utsouthwestern.edu  <histonet at lists.utsouthwestern.edu>:
>Kelly,
>
>It is not bashing, it is frustration and concern.
>
>We need our instruments and reagents to work so that we deliver reliable
>and consistent results to our pathologists.  They trust our work and
>dedication to them and ultimately the patient.  When something like this
>happens and we can't get a real resolution it undermines many things, but
>trust is first for me.
>
>Vikki
>
>On Tue, Mar 5, 2019, 10:44 AM Terri Braud via Histonet <
>histonet at lists.utsouthwestern.edu > wrote:
>
>> Such a wonderful insight into the thought process of Roche.  Accused of
>> bashing when I am telling the truth about failed lots when they claim the
>> problem is fixed.
>> If only they would put that much effort into repairing the problem and
>> fostering better customer relations, than how to market their product
>> around this annoying truth.
>>
>> Terri L. Braud, HT(ASCP)
>> Anatomic Pathology Supervisor
>> Laboratory
>> Holy Redeemer Hospital
>> 1648 Huntingdon Pike
>> Meadowbrook, PA 19046
>> ph: 215-938-3689
>> fax: 215-938-3874
>> Care, Comfort, and Heal
>>
>> Today's Topics:
>>
>>    1. Re: Histonet Digest, Vol 184, Issue 1 (Jordan, Kelley)
>> Message: 1
>> Date: Fri, 1 Mar 2019 13:15:58 -0500
>> From: "Jordan, Kelley" < kelley.jordan at roche.com >
>> Content-Type: text/plain; charset="UTF-8"
>> More bad press in histonet...not sure if we should pass it on to
>> Marketing??
>> @Will, Who as Teri Blaud at  Holy Redeemer Hospital ? Teri is always
>> always bashing us.
>> Kelley Jordan
>> Strategic Account Manager - SC, NC, TN and KY
>> A Member of the Roche Group
>> Ventana Medical Systems
>> Mobile:  803.504.1135
>> Customer/Technical Support: 1.800.227.2155
>>  kelley.jordan at roche.com
>>  www.ventana.com
>>
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