[Histonet] Ventana dispensers - last word

[Victoria Baker]

Terri,

We went through hell with the Roche dispensers in late 2017 to early 2018.
The only thing positive I have to say is that the field engineer and our
FAS are great.  I have little respect for the sales staff or inside
support.

We pay top dollar for these instruments and the required reagents and all
Roche shows they are truly concerned with is the next sale

We also had a sit-down with their scientific people as well,  and here we
are again.  We haven't had the magnitude of failures this time but it is
disheartening to see that what they said they were going to fix has not
been fixed.

I was also wondering why they would send product failure notifications to
clinicians and not to the laboratories that are using the reagents.  I got
a notification from one of our oncology groups - but I never received one
in our lab.

Ventana doesn't exist and I miss that very much.  With each buy out,
merger or supposed partnership that I see with suppliers and manufacturers
things are turned more to the bottom line and in the end the patient
suffers and it's wrong.

But that's big business.

Vikki



On Mar 5, 2019 3:05 PM, "Terri Braud via Histonet" <
histonet at lists.utsouthwestern.edu> wrote:

To those of you who wrote in support of my comments, thank you sincerely.
To the Company's  credit, I did receive a call of apology and a listening
ear concerning the ongoing problems associated with the dispensers.  I
sincerely hope they understand the frustration that such a problem can
cause.
I want to state that I really do like the Benchmark Ultra, but the
instrument is only as good as the individual parts.  Based on many private
responses that I received, I think that dispenser failure is probably being
vastly underreported. I can only hope that a moment's indiscretion on their
part will lead to a more open dialogue in their company concerning a true
solution to this problem.

Terri L. Braud, HT(ASCP)
Anatomic Pathology Supervisor
Laboratory
Holy Redeemer Hospital
1648 Huntingdon Pike
Meadowbrook, PA 19046
ph: 215-938-3689
fax: 215-938-3874
Care, Comfort, and Heal



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