[Histonet] Another Dispenser Failure

[Terri Braud]

Another one!!!  
Our Her2 antibody dispenser failed, LOT #E22628
This one "supposedly" FDA approved.
Roche, why do you continue to lie to consumers of your product?  You claim you've "fixed" the problem but your Ventana dispensers DON'T WORK! 
This is patient care!  Why don't you care about the customers and patients you are supposed to be serving????
Shame on you.

Terri L. Braud, HT(ASCP)
Anatomic Pathology Supervisor
Laboratory
Holy Redeemer Hospital
1648 Huntingdon Pike
Meadowbrook, PA 19046
ph: 215-938-3689
fax: 215-938-3874
Care, Comfort, and Heal

-----Original Message-----
From: histonet-request at lists.utsouthwestern.edu [mailto:histonet-request at lists.utsouthwestern.edu] 
Sent: Thursday, February 28, 2019 1:00 PM
To: histonet at lists.utsouthwestern.edu
Subject: Histonet Digest, Vol 183, Issue 23


Today's Topics:
   1. H&E Staining question (Charles Riley)
   2. Re: H&E Staining question (Jay Lundgren)
   3. FYI- Roche Ventana users (Cassie P. Davis)
Message: 3
Date: Thu, 28 Feb 2019 15:23:16 +0000
From: "Cassie P. Davis" <CDavis at che-east.org>
To: histonet <histonet at lists.utsouthwestern.edu>
Subject: [Histonet] FYI- Roche Ventana users
Message-ID: <a15e810adecf402ab8bdff2cb2f0e144 at che-east.org>
Content-Type: text/plain; charset="iso-8859-1"

Hi Histoland,
        I am biting my tongue HARD and just letting you know so it doesn't happend to you. I just got off the phone with Roche here is the heads-up.
If one of their anitbody dispensers fails DO NOT put the antibody in one of their prep kits, as soon as you do they consider it off label use.
Call customer service immediately and have them overnight a replacement!
Cassandra Davis
Histology Technician
AP Laboratory
302-575-8095
Email:  CDavis at che-east.org<mailto:CDavis at che-east.org>