[Histonet] Position Available Santa Barbara California Area

[Van Caldwell]

29/Aug/16
Requisition: 2067718
Job Title: Technical Support Specialist
Description: Agilent inspires and supports discoveries that advance the
quality of life. We provide life science, diagnostic and applied market
laboratories worldwide with instruments, services, consumables,
applications and expertise. Agilent enables customers to gain the answers
and insights they seek –– so they can do what they do best: improve the
world around us. Information about Agilent is available at www.agilent.com.

Diagnostic Services is looking for an experienced technology leader with a
strong call center support background with medical device hardware and
software to deliver superior support activities for our pathology/histology
instrumentation solutions.

We develop pathology solutions for tissue-based cancer diagnostics. Our
portfolio of solutions includes fully automated systems, all operating in a
highly-regulated market environment. We are using lean lab approaches to
increase our customer's productivity and efficiency while simultaneously
eliminating the chances of operational errors in their workflows.

This is an opportunity to join an enthusiastic and dynamic team and work
closely with application experts, hardware experts, marketing, QA/RA and
directly with customers.

Responsibilities include:
- Primary responsibility is to provide Post Sales Tier 1 support via the
phone to Agilent’s existing customers M-F 6AM to 3PM.
- Provides escalation support to internal resources including Tier II
Technical Support, Field Service, Customer Service and Application
Specialists.
- Monitor the Technical Support Help Desk to respond to inquiries and
requests for support.
- Document all complaints or reportable events per QMS procedures.
- Solves complex problems requiring some technical and business admin
breadth/ depth of knowledge.
Qualifications: - Bachelor’s degree, specialized training/certification, or
equivalent combination of education and experience.
- 5+ year’s relevant experience in similar position.
- Troubleshooting knowledge and skills to complete specialized tasks.
- Competent with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Some experience with Laboratory Information Systems, Laboratory Equipment
and Laboratory Workflow is a plus.

Agilent Technologies, Inc. is an Equal Employment Opportunity and
Affirmative Action employer. We value diversity at all levels. All
individuals, regardless of personal characteristics, are encouraged to
apply. All qualified applicants will receive consideration for employment
without regard to sex, pregnancy, race, religion or religious creed, color,
gender, gender identity, gender expression, national origin, ancestry,
physical or mental disability, medical condition, genetic information,
marital status, registered domestic partner status, age, sexual
orientation, military or veteran status, protected veteran status, or any
other basis protected by federal, state, local law, ordinance, or
regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please
view the ‘EEO is the Law’ poster available here:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf,

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Agilent Technologies, Inc., is committed to diversity in the workplace and
strives to support candidates with disabilities. If you have a disability
and need assistance with any part of the application or interview process
or have questions about workplace accessibility, please contact
+1-262-754-5030 (US and Canada only) or email job_posting at agilent.com. EOE
AA M/F/Vet/Disability
Company: Dako
Business: Agilent CrossLab Group
Job Category: Support / Service
Job Sub-Category: Customer Care Tech
Region: Americas
Country or Area: United States
State/Province: California
Town/City: Carpinteria
Shift: Day Job
Job Type: Experienced
Schedule: Full-time
Travel Required: Yes, 10% of the Time
Duration
(Temp Positions Only): Not applicable