[Histonet] Ventana dispensers

[Mike Pence]

I know that Roche and Ventana reps monitor this site, but they may be restricted from writing on it. I hope they take these complaints seriously and don't let their company fall like so many times before when a small company is bought out by the corporate giant and they end up closing that line due to poor sales performance.  

-----Original Message-----
From: Bitting, Angela K. [mailto:akbitting at geisinger.edu] 
Sent: Wednesday, May 06, 2015 11:14 AM
To: histonet at lists.utsouthwestern.edu
Subject: [Histonet] Ventana dispensers


Good morning Histonetters,
Is anyone else having issues with their Ventana detection? My dispensers are clogging up with rubbery plugs and mis-dispensing. It's not that they sit in the refrigerator and don't get used for long periods of time. We are a high volume lab and we go through detection very quickly.   The biggest culprit is OptiView. I called in to log a complaint and was told to dig in the drop tubes with a pipette tip each time I use them. Really?????
I've logged the complaint several times now. Just had a TAS out. She told us to do the same thing. I don't know but ever since Roche bought them, I get more and more dissatisfied.
If you are having issues too, please contact me off line.

Thanks,
Angie



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