[Histonet] Ventana dispensers

[Bitting, Angela K.]

Good morning Histonetters,
Is anyone else having issues with their Ventana detection? My dispensers are clogging up with rubbery plugs and mis-dispensing. It's not that they sit in the refrigerator and don't get used for long periods of time. We are a high volume lab and we go through detection very quickly.   The biggest culprit is OptiView. I called in to log a complaint and was told to dig in the drop tubes with a pipette tip each time I use them. Really?????
I've logged the complaint several times now. Just had a TAS out. She told us to do the same thing. I don't know but ever since Roche bought them, I get more and more dissatisfied.
If you are having issues too, please contact me off line.

Thanks,
Angie



IMPORTANT WARNING: The information in this message (and the documents attached to it, if any) is confidential and may be legally privileged. It is intended solely for the addressee. Access to this message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken, or omitted to be taken, in reliance on it is prohibited and may be unlawful. If you have received this message in error, please delete all electronic copies of this message (and the documents attached to it, if any), destroy any hard copies you may have created and notify me immediately by replying to this email. Thank you.

Geisinger Health System utilizes an encryption process to safeguard Protected Health Information and other confidential data contained in external e-mail messages. If email is encrypted, the recipient will receive an e-mail instructing them to sign on to the Geisinger Health System Secure E-mail Message Center to retrieve the encrypted e-mail.