[Histonet] RE: Low Temp problem

[Tom McNemar]

We have had pads replaced as well but the problem continues.

Tom McNemar, HT(ASCP)
Histology Co-ordinator
Licking Memorial Health Systems
(740) 348-4163
(740) 348-4166
tmcnemar <@t> lmhealth.org
www.LMHealth.org


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Gary Gracie
Sent: Wednesday, October 23, 2013 9:29 PM
To: histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] Low Temp problem

I am also running Ventana Benchmark Ultras. This low temp problem has started to occur regularly to individual heater pads (five in total over several weeks, across two machines). Ventana have promptly replaced the pad on each occasion.

Gary Gracie
Senior Technical Officer
IHC Laboratory
Anatomical Pathology
St Vincents Hospital
Sydney, Australia

Message: 1
Date: Tue, 22 Oct 2013 11:04:45 -0700
From: "HERRINGTON, SHEILA" <SHEILA.HERRINGTON <@t> interiorhealth.ca>
Subject: RE: [Histonet] Low Temp question
To: 'Tom McNemar' <TMcNemar <@t> lmhealth.org>, 'Shawn Leslie '
        <shawnleslie <@t> embarqmail.com>, "Histonet <@t> lists.utsouthwestern.edu"
        <Histonet <@t> lists.utsouthwestern.edu>
Message-ID:
        <9D5F3F245A5FE0458E46E9A71E3EE08C06CD37F350 <@t> DC1SERV352.interiorhealth.ca>

Content-Type: text/plain; charset="utf-8"

I also have been having low temp errors.  I use  Benchmark Ultras and they are not a batch stainer, so pads are heated independently.  I noticed the staining on the particular pad with the error was not quite to the usual standard so I have stopped using that pad.  Have contacted Ventana for a case number, but have not got an answer.  Is this a new problem for you as well?  This only started a few weeks ago for us.


Sheila Herrington
Technical Lead Histopathology and Immunohistochemistry
Kelowna General Hospital
2268 Pandosy Street, Kelowna, B.C. V1Y 1T2
250-862-4300 ext 7587 or 7510
Sheila.herrington <@t> interiorhealth.ca





-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Tom McNemar
Sent: Tuesday, October 22, 2013 8:28 AM
To: 'Shawn Leslie '; Histonet <@t> lists.utsouthwestern.edu
Subject: RE: [Histonet] Low Temp question

We see these continually as well.  We are told that it is a software glitch and not really a problem with the heat. I was told that they are working on it.

Tom McNemar, HT(ASCP)
Histology Co-ordinator
Licking Memorial Health Systems
(740) 348-4163
(740) 348-4166
tmcnemar <@t> lmhealth.org
www.LMHealth.org<http://www.LMHealth.org>


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Shawn Leslie
Sent: Tuesday, October 22, 2013 11:07 AM
To: Histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] Low Temp question


Goodmorning all,
    I have a question concerning the Ventana Benchmark XT. We are constantly having low temperature errors during almost every run. The immunos look fine but we are still concerned. Has anyone else that uses the Benchmark experienced this also ? We have noticed that the silver coating on the heating pads is wearing off. Ventana indicated to us that it's nothing to be concerned about. Any hel p would be appreciated.

Shawn Leslie HT (ASCP)

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