[Histonet] microtome

[E. Wayne Johnson]

Sakura has a great service team in Beijing.  The guy who services the 
tissue processor came out
promptly and was very effective and quite reasonable on his charges when 
we had trouble once.

Some other companies are not so reasonable it seems.  The lab had some 
work done on the
Thermo microtome once when it developed some problem (before I was around).
The charges were so high that the lab director says she would have been 
better off
to junk the machine and get another.  I am not sure what the problem 
was, though.
Perhaps some major part was broken.

For this reason of fear of the cost they are unwilling to repair the 
Leica.  I am concerned that the Thermo will
go out of service again and we will be stuck.


On 9/22/2012 4:34 AM, Burton, Lynn wrote:
> Perhaps they have a contact person since they do so much work throughout the US.
>
> From: jsjurczak <@t> comcast.net [mailto:jsjurczak <@t> comcast.net]
> Sent: Friday, September 21, 2012 3:16 PM
> To: Jay Lundgren
> Cc: Histonet; Burton, Lynn
> Subject: Re: [Histonet] microtome
>
> As I said, I'm not sure they have anybody in Beijing.
> ________________________________
> From: "Jay Lundgren"<jaylundgren <@t> gmail.com>
> To: "Lynn Burton"<Lynn.Burton <@t> illinois.gov>
> Cc: "Histonet"<histonet <@t> lists.utsouthwestern.edu>
> Sent: Friday, September 21, 2012 2:27:59 PM
> Subject: Re: [Histonet] microtome
>
> Um.....he is in Beijing.
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