[Histonet] Leica CV5030 coverslipper issues

[Horn, Hazel V]

We have a CV5030 coverslipper and we have had a few issues but Leica has been quick to resolve them.  

Hazel Horn
Supervisor of Histology/Autopsy/Transcription
Anatomic Pathology
Arkansas Children's Hospital
1 Children's Way | Slot 820| Little Rock, AR 72202
501.364.4240 direct | 501.364.1302 office | 501.364.1241 fax
hornhv <@t> archildrens.org
archildrens.org




100 YEARS YOUNG!
JOIN THE PARTY AT
ach100.org


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Weems, Joyce K.
Sent: Monday, May 21, 2012 1:15 PM
To: 'Linda'; histonet <@t> lists.utsouthwestern.edu
Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com
Subject: RE: [Histonet] Leica CV5030 coverslipper issues

We've had some issues that were mostly due to operator errors and lack of housekeeping, but they have been very good about correcting the problems.

Joyce Weems
Pathology Manager
678-843-7376 Phone
678-843-7831 Fax
joyce.weems <@t> emoryhealthcare.org



www.saintjosephsatlanta.org
5665 Peachtree Dunwoody Road
Atlanta, GA 30342

This e-mail, including any attachments is the property of Saint Joseph's Hospital and is intended for the sole use of the intended recipient(s).  It may contain information that is privileged and confidential.  Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please delete this message, and reply to the sender regarding the error in a separate email.


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Linda
Sent: Monday, May 21, 2012 1:58 PM
To: histonet <@t> lists.utsouthwestern.edu
Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com
Subject: [Histonet] Leica CV5030 coverslipper issues

Hello Everyone,


I purchase a brand new Leica CV5030 coverslipper, which I received at the beginning of February.  I have had non- stop issues with this coverslipper from it throwing slides, coverslips and now the sensor not working properly.

I have emailed Leica several times now requesting a new coverslipper.  If I have this many issues at three months what is it going to do in a year?

The tech service support person has been great with fixing all of the issues.

This is my reply I received from the President, North America, Jack Kenny-

"We do not believe that it is appropriate at this point to replace this system.   We will continute to monitor the situation but not upgrade at this time."


I am not looking for an upgrade I would just like a new coverslipper that works.

Has anyone else had problems with Leica not replacing defective equipment?  Please let me know.  How did you resolve the issue?

Thank you in advance,


Linda Dee, BGS, HT(ASCP)
_______________________________________________
Histonet mailing list
Histonet <@t> lists.utsouthwestern.edu
http://lists.utsouthwestern.edu/mailman/listinfo/histonet

________________________________

This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited.

If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments).

_______________________________________________
Histonet mailing list
Histonet <@t> lists.utsouthwestern.edu
http://lists.utsouthwestern.edu/mailman/listinfo/histonet

******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
The information contained in this message may be privileged and confidential
and protected from disclosure. If the reader of this message is not the 
intended recipient, or an employee or agent responsible for delivering this 
message to the intended recipient, you are hereby notified that any 
dissemination, distribution or copying of this communication is strictly 
prohibited. If you have received this communication in error, please notify 
us immediately by replying to the message and deleting it from your computer.
Thank you.