[Histonet] Leica CV5030 coverslipper issues

[Rathborne, Toni]

Our CV5030 is 7 years old, and although it experiences problems occasionally, it is nothing that we felt it was necessary to have replaced. 


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Sherwood, Margaret
Sent: Monday, May 21, 2012 1:57 PM
To: 'Linda'; histonet <@t> lists.utsouthwestern.edu
Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com
Subject: RE: [Histonet] Leica CV5030 coverslipper issues

We have a refurbished CV5030 and Autostainer XL and have had no issues with them, or if so, minor ones that did not require contacting anyone. 

Peggy 


Peggy Sherwood
Research Specialist, Photopathology
Wellman Center for Photomedicine (EDR 214) Massachusetts General Hospital
50 Blossom Street
Boston, MA 02114-2696
617-724-4839 (voice mail)
617-726-6983 (lab)
617-726-1206 (fax)
msherwood <@t> partners.org

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Linda
Sent: Monday, May 21, 2012 1:58 PM
To: histonet <@t> lists.utsouthwestern.edu
Cc: Kristy.Hanson <@t> leica-microsystems.com; Jack.Kenny <@t> leica-microsystems.com; paul.raimondo <@t> leica-microsystems.com
Subject: [Histonet] Leica CV5030 coverslipper issues

Hello Everyone,
 
 
I purchase a brand new Leica CV5030 coverslipper, which I received at the beginning of February.  I have had non- stop issues with this coverslipper from it throwing slides, coverslips and now the sensor not working properly.
 
I have emailed Leica several times now requesting a new coverslipper.  If I have this many issues at three months what is it going to do in a year?
 
The tech service support person has been great with fixing all of the issues.
 
This is my reply I received from the President, North America, Jack Kenny-
 
"We do not believe that it is appropriate at this point to replace this system.   We will continute to monitor the situation but not upgrade at this time."
 
 
I am not looking for an upgrade I would just like a new coverslipper that works.
 
Has anyone else had problems with Leica not replacing defective equipment?  Please let me know.  How did you resolve the issue?
 
Thank you in advance,
 
 
Linda Dee, BGS, HT(ASCP)
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