[Histonet] Ventana Probes resolution

[Angela Bitting]

Thanks to all of you who offered your help.
I did have a conference call with Ventana this afternoon and all my questions were answered.
 
I'll share with you all what I know so no one else needs to fret needlessly.
 
I didn't receive 2- 4ml vials of EBER Probe. I only received 1 when I ordered it. 
When you order the 760-1209, you should get 2 vials of Probe 4 ml each. 
I will be getting the second vial sent out to me tomorrow. So now I will have enough Probe to fill my ISH prep kit.  It was a production/shipping error. If Customer Support could have explained that to me this morning, I would never have been so frustrated. 
Water under the bridge. I have put Ventana back on my Christmas card list.
Also, they cannot give you the "recipe" but if your "recipe" doesn't work, a TAS can tell you what to try to fix it. 
I hope this info is helpful.
 
Angie
 
That's what I know, so thought I'd share.


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