[Histonet] Problem with IMEB

[Nicole Tatum]

I recently used IMEB for the first time and have had a wonderful
experience. My rep Margaret has gone above and beyond to satisfy all my
questions and needs. She was always very deligant in getting answers to my
questions. The poor women probably had to do four or five quotes before we
finally hashed it all out. I have used Belair and Pacific in the past.
But, I would give my order to Margaret anytime.

Nicole Tatum HT(ASCP)




 Hi all.
> Has anyone had difficulties in purchasing refurbished equipment from IMEB?
> I have been trying to purchase a T2000 ThinPrep processor and sent 50%
> payment
> with net due in 30 days. This transaction started about a month ago and
> they've
> had our partial payment for more than 3 weeks but had not shipped the
> instrument. I've repeatedly called to get the status of shipment but have
> gotten
> the run around with checking our credit references. This transaction has
> left a
> very bad taste in our mouths so I proceeded to request our payment back
> and
> cancel the order yesterday. Now, IMEB says they'll return our deposit
> minus a
> 20% restocking fee for an item that never even left their facility.
>
> I was surprised to hear of this from IMEB given I'd heard they were a
> reputable
> company. My opinion has definetly changed! Just wondered if anyone else
> has
> had a similar experience with them???
>
> Thanks for lending an ear (or many).
>  
> Sheila Haas
> Laboratory Supervisor
> MicroPath Laboratories, Inc.
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