[Histonet] Problem with IMEB

[John Shelley]

Hi Sheila,

I have not worked with this company in the past but have know about them for many years. I was wondering if you tried talking with John O'Brien the owner of the company. He attends many of the histology meetings and I am sure he would not appreciate his company getting any bad publicity through Histonet.

Here is a URL about him and maybe you can use his tag line to your benefit since it reads, "We offer you, the customer, 100% product satisfaction."

Would love to know what the outcome is.

Kind Regards!
 
John J Shelley
Senior Research Associate, Histology Core Facility
Sanford-Burnham Medical Research Institute at Lake Nona
6400 Sanger Road                                
Orlando, FL 32827                                    
Tel: (407) 745-2000 Ext.2517
Fax: (407) 745-2001
email:  jshelley <@t> sanfordburnham.org



-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Wednesday, April 27, 2011 1:32 PM
To: histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] Problem with IMEB

Hi all.
Has anyone had difficulties in purchasing refurbished equipment from IMEB?
I have been trying to purchase a T2000 ThinPrep processor and sent 50% payment 
with net due in 30 days. This transaction started about a month ago and they've 
had our partial payment for more than 3 weeks but had not shipped the 
instrument. I've repeatedly called to get the status of shipment but have gotten 
the run around with checking our credit references. This transaction has left a 
very bad taste in our mouths so I proceeded to request our payment back and 
cancel the order yesterday. Now, IMEB says they'll return our deposit minus a 
20% restocking fee for an item that never even left their facility. 

I was surprised to hear of this from IMEB given I'd heard they were a reputable 
company. My opinion has definetly changed! Just wondered if anyone else has 
had a similar experience with them???

Thanks for lending an ear (or many).
 
Sheila Haas
Laboratory Supervisor
MicroPath Laboratories, Inc.
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