[Histonet] Problem with IMEB

[Sheila Haas]

Hi all.
Has anyone had difficulties in purchasing refurbished equipment from IMEB?
I have been trying to purchase a T2000 ThinPrep processor and sent 50% payment 
with net due in 30 days. This transaction started about a month ago and they've 
had our partial payment for more than 3 weeks but had not shipped the 
instrument. I've repeatedly called to get the status of shipment but have gotten 
the run around with checking our credit references. This transaction has left a 
very bad taste in our mouths so I proceeded to request our payment back and 
cancel the order yesterday. Now, IMEB says they'll return our deposit minus a 
20% restocking fee for an item that never even left their facility. 

I was surprised to hear of this from IMEB given I'd heard they were a reputable 
company. My opinion has definetly changed! Just wondered if anyone else has 
had a similar experience with them???

Thanks for lending an ear (or many).
 
Sheila Haas
Laboratory Supervisor
MicroPath Laboratories, Inc.