[Histonet] question to ventana benchmark XT and ultra

[Troutman, Kenneth A]

You might not have seated the top of the prep kit container all the way down.  They should not be different heights.  I would take each of them and press down on the top to make sure the lid is on properly.  If you set them side by side and they are still different heights, I would contact your Ventana rep immediately and show them this.  Otherwise, I am inclined to agree with Clare that the reagent trays were not in the proper position.  You should have about a half inch of clearance between the hammer and the top of the prep kit container.

Ashley Troutman BS, HT(ASCP) QIHC
Immunohistochemistry Supervisor
Vanderbilt University Histopathology
1301 Medical Center Drive TVC 4531
Nashville, TN  37232

Message: 1
Date: Fri, 12 Nov 2010 11:41:25 -0500
From: Clare Thornton <CThornton <@t> dahlchase.com>
Subject: RE: [Histonet] question to ventana benchmark XT and ultra
      users
To: "'Langenberg, Stacey'" <STACEY.LANGENBERG <@t> UCDENVER.EDU>,
      "gu.lang <@t> gmx.at"  <gu.lang <@t> gmx.at>, "histonet <@t> lists.utsouthwestern.edu"
      <histonet <@t> lists.utsouthwestern.edu>
Message-ID:
      <C9D78FFC9D668B4CBEA4405F84697504F801D1DBB6 <@t> iris.dahlchase.net>
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Make sure that the lids on your prep-kit dispensers are pushed all the way down.  Since the space between the hammer and the tops of the dispensers is so small, if one lid is not pushed down all the way the hammer will grab it.  Seen it happen many times myself!

Clare J. Thornton, HTL(ASCP),QIHC
Assistant Histology Supervisor
Dahl-Chase Diagnostic Services
417 State Street, Suite 540
Bangor, ME 04401
cthornton <@t> dahlchase.com


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Langenberg, Stacey
Sent: Friday, November 12, 2010 11:22 AM
To: gu.lang <@t> gmx.at; histonet <@t> lists.utsouthwestern.edu
Subject: Re: [Histonet] question to ventana benchmark XT and ultra users

We have had the ultras for over a year now and that is a new one. Was the rack of antibodies not seated properly? Just a thought.

Stacey
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: Gudrun Lang <gu.lang <@t> gmx.at>
Sender: "histonet-bounces <@t> lists.utsouthwestern.edu"
      <histonet-bounces <@t> lists.utsouthwestern.edu>
Date: Fri, 12 Nov 2010 09:12:52
To: histonet <@t> lists.utsouthwestern.edu<histonet <@t> lists.utsouthwestern.edu>
Reply-To: "gu.lang <@t> gmx.at" <gu.lang <@t> gmx.at>
Subject: [Histonet] question to ventana benchmark XT and ultra users

Hi!

This week we've got the Ultra. In the first run it happend, that the "hammer" touched a Prep-Kit from the side while rotating and pulled the whole reagens-rack down. (That makes a very uncomfortable noise.)

We saw, that the distance between the hammer and the Prep-Kits is very small, and it differs from Prep-Kit to Prep-Kit.

Has anyone of the Ventana Users similar experiences?



Bye

Gudrun Lang