AW: [Histonet] question to ventana benchmark XT and ultra users

[Gudrun Lang]

Thanks Clare,
Since we know the problem, we always press the lid very strongly down. And
with the XT we were able to react sometimes, when we heard the clacking
sound, and cut off the lid while the instrument was running. The Ultra is
closed.

I ask because the people of Ventana never heard of such a problem. And it
seems, that we are the first on the planet to deal with it. ;)

Gudrun


-----Ursprüngliche Nachricht-----
Von: Clare Thornton [mailto:CThornton <@t> dahlchase.com] 
Gesendet: Freitag, 12. November 2010 17:41
An: 'Langenberg, Stacey'; gu.lang <@t> gmx.at; histonet <@t> lists.utsouthwestern.edu
Betreff: RE: [Histonet] question to ventana benchmark XT and ultra users

Make sure that the lids on your prep-kit dispensers are pushed all the way
down.  Since the space between the hammer and the tops of the dispensers is
so small, if one lid is not pushed down all the way the hammer will grab it.
Seen it happen many times myself!

Clare J. Thornton, HTL(ASCP),QIHC
Assistant Histology Supervisor
Dahl-Chase Diagnostic Services
417 State Street, Suite 540
Bangor, ME 04401
cthornton <@t> dahlchase.com


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Langenberg,
Stacey
Sent: Friday, November 12, 2010 11:22 AM
To: gu.lang <@t> gmx.at; histonet <@t> lists.utsouthwestern.edu
Subject: Re: [Histonet] question to ventana benchmark XT and ultra users

We have had the ultras for over a year now and that is a new one. Was the
rack of antibodies not seated properly? Just a thought.

Stacey
Sent via BlackBerry from T-Mobile

-----Original Message-----
From: Gudrun Lang <gu.lang <@t> gmx.at>
Sender: "histonet-bounces <@t> lists.utsouthwestern.edu"
	<histonet-bounces <@t> lists.utsouthwestern.edu>
Date: Fri, 12 Nov 2010 09:12:52 
To: histonet <@t> lists.utsouthwestern.edu<histonet <@t> lists.utsouthwestern.edu>
Reply-To: "gu.lang <@t> gmx.at" <gu.lang <@t> gmx.at>
Subject: [Histonet] question to ventana benchmark XT and ultra users

Hi!

This week we've got the Ultra. In the first run it happend, that the
"hammer" touched a Prep-Kit from the side while rotating and pulled the
whole reagens-rack down. (That makes a very uncomfortable noise.)

We saw, that the distance between the hammer and the Prep-Kits is very
small, and it differs from Prep-Kit to Prep-Kit.

Has anyone of the Ventana Users similar experiences?

 

Bye

Gudrun Lang

 

Histolab, Linz, Austria

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