[Histonet] Re: Sakura iDent

[Anne van Binsbergen]

Dear Nancy
thank you for your email - yes, I know Ghaleb well and have had a working
relationship with him for many years here in the middle east. He is indeed
trying to extract some sort of resolution from the Sakura European Head
office in Zoeterwoude - Ralph, Wim, Chris and Kees-Jan ....my local vendor
here in the UAE is excellent and he has witnessed my print rubbing off the
cassette face when gently brushed with xylene on gloved finger or a cotton
swab.
I must just add that it is very strange for me to be battling with a company
I have avidly supported and promoted for so many years.
I hope that we will resolve this issue and that i will add yet another
Sakura workhorse to my already large Sakura stable.
kind regards
Annie


2010/1/13 Nancy Klemme <NKlemme <@t> sakuraus.com>

> Dear Annie,
>
> I am writing you from California where our Wednesday workday is beginning
> and you are preparing for your Wednesday to draw to a close.
>
> Although the majority of Sakura Finetek products are carried by all Sakura
> Finetek entities, the iDent is not one that is available from Sakura Finetek
> USA in North America.   If most Histonet subscribers are from the U.S., that
> may explain the "very little response from the histonet" that you noted.
>
> I am sorry about your cassette labeler issues and have forwarded your
> posting to the gentleman who is in charge of Sakura Finetek Middle East.
>  His name is Mr. Ghaleb Alkhaseb and I am sure he will be in contact with
> you very soon after reading it.  I do not know what Sakura contact
> information you have been using, but I know that Mr. Alkhaseb will make sure
> that you will have the most current information for a more direct company
> contact.  I do expect your iDent situation will be corrected and resolved to
> your satisfaction very soon.
>
> From 12 hours behind you, I offer my kindest regards.
>
> Nancy Klemme, HT(ASCP)
> Edu. Svcs. Dir. - Sakura Finetek USA, Inc. - Torrance, CA
> 800-725-8723 x7879
>
> -----Original Message-----
> From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:
> histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Anne van
> Binsbergen
> Sent: Wednesday, January 13, 2010 1:16 AM
> To: Denise Van Eaton
> Cc: histonet <@t> lists.utsouthwestern.edu
> Subject: [Histonet] Re: Sakura iDent
>
> Hi Denise
> sadly no resolution
> also sadly very little response from the histonet - except for Rene - he
> and
> i did some troubleshooting to try to see if i had missed anything - we had
> the same thoughts
> so ... i am still sitting with the iDent in its box, unused, until someone,
> somewhere can convince me that the print does not wipe off with xylene  -
> which will be hard to do seeing that i wiped it off myself and saw with my
> own eyes that xylene removes the ink!!
>
> Sakura - if you are reading this - i am not a happy camper
>
> Annie
> 2010/1/12 Denise Van Eaton <dvaneaton <@t> littonlab.com>
>
> >  Hi Anne,
> >
> > We have been checking into cassette printers. Obviously, if we can bring
> > one in for a demonstration we will but I thought the iDent looked like a
> > good place to start. I noticed your problem (on the Histonet) with the
> ink
> > rubbing off after the xylene. I never saw any responses from the rest of
> the
> > Histonetters... did you resolve the problem? Assuming you (or Sakura)
> did,
> > what was the trick?
> >
> > Thank you in advance for sharing your "fix" for a potential problem.
> >
> > Denise Van Eaton HT(ASCP)
> > Litton Pathology Associates
> >
>
>
>
> --
> Anne van Binsbergen (Hope)
> Abu Dhabi
> UAE
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>



-- 
Anne van Binsbergen (Hope)
Abu Dhabi
UAE