[Histonet] Vendor Perspective
amosbrooks <@t> gmail.com
amosbrooks <@t> gmail.com
Wed Oct 25 14:33:36 CDT 2006
I think we are just bound to disagree on this one. I certainly do see your perspective, but I still think that good and bad opinions are valuable to the group as a whole. You don't see it that way and that is OK. Just remember that it is still bound to happen and the majority of the Histonet seems to be glad to hear both sides of it.
I would advise a vendor to keep tabs on what is said on the Histonet so they can be prepared to fully explain problems that are being discussed when a customer inquires, and they will inquire!
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From: David Henriks <henriks <@t> southbaytech.com>
Date: Tue, 24 Oct 2006 19:38:50
To:Amos Brooks <amosbrooks <@t> gmail.com>
Cc:histonet <@t> lists.utsouthwestern.edu
Subject: Re: [Histonet] Vendor Perspective
Everyone seems to misunderstand what I said. I never said not to share your opinion. I said to share it in private. I would support stating your negative opinions on the listserver if the entire conversation took place on the listserver. I think it is unfair for someone to toss out a negative opinion without including the background and without the vendor having the opportunity to respond. I don't think anyone wants to be inundated with all of the details of someone's individual situation, however I think it is necessary to put the comments in context. As an example, one of the listserve members made some negative personal comments about me. When I defended myself and tried to provide the complete picture I was greeted with people telling me I was "grasping at straws" and told to "shut the *&?! up". With that in mind, it seems that a vendor won't get a fair shake here even to defend his good name. It seems to me that it makes more sense to send the negative comments off line and let the people who have the real interest sort it out. Alternatively, you need to happily accept the entire thread from anyone who wants to post without castigating them both on and off line. Also, it should be noted that one hot headed remark certainly can be slanderous - particularly when made openly to a forum of thousands of potential customers, employers and colleagues.
Even within the first amendment there are limits to what can be said. Although, I don't see this as so much a 1st amendment issue as I do an issue of common decency.
Amos Brooks wrote:
I have to respectfully disagree. This is a group forum, and while I
feel stifled at times about offering my experiences with products, it would
entirely defeat the purpose of this forum if only the sunshiny glowing
references were permitted. It's just not a reflection of reality. Not
everyone will like "Product A" and they have every right to say so.
If you feel there is any basis to fight this First Ammendment case I
think you should start with the bumperstickers of car manufacturer logos
being watered down. (see: http://www.customnames.com/images/calvin_Ford.jpg: <http://www.customnames.com/images/calvin_Ford.jpg> )
(Apologies to Ford Royer, tough thread my friend) If you can get anywhere
with that then I'm sure you will see people being more cautious about saying
anything bad about your products. They will probably all be moving to North
Korea for more personal freedom too.
The ideal thing for the vendor to do would be to contact the person
making the complaint and see what can be done to fix the problem. Accepting
the fact that it is entirely possible that the customer may be too far gone
to do anything about. No harm in trying though.
Now it must be said that there is a limit to expressing a negative
opinion and simply slandreing or bashing a company. This is unacceptable too
and in this case the vendor needs to do what they need to do to stay alive.
Honestly though one hot headed remark does not slander make. If it really
bugs you find a customer you have a good relationship with to counter the
I have to disagree emphatically with any call to have vendors bumped
off the Histonet. As a matter of fact I think we need more, but they need to
understand the basics of the Histonet. I have had Vendors and Sales Reps
give very good advice and have benefitted very much from their help over the
years. But it is imperative that they keep in mind the purpose of this
forum. It is not to be used as a sales platform. If you are helpful and
answer customer's questions they will remember you. If you hunt them down
and chastize them for daring to not like your product ... they will remember
From: David Henriks <henriks <@t> southbaytech.com>: <mailto:henriks <@t> southbaytech.com>
Subject: Re: [Histonet] Re: goodbye - vendor perspective
To: Douglas D Deltour <doug <@t> ppspath.com>: <mailto:doug <@t> ppspath.com>
Cc: histonet <@t> lists.utsouthwestern.edu: <mailto:histonet <@t> lists.utsouthwestern.edu>
Message-ID: <453E48AE.2050505 <@t> southbaytech.com>: <mailto:453E48AE.2050505 <@t> southbaytech.com>
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John should answer Jane's question.
John should answer Jane's question directly to Jane.
John should not post his comments to the listserver as a whole.
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