[Histonet] Vendor Perspective

[David Henriks]

Amos:

Everyone seems to misunderstand what I said.  I never said not to share 
your opinion.  I said to share it in private.  I would support stating 
your negative opinions on the listserver if the entire conversation took 
place on the listserver.  I think it is unfair for someone to toss out a 
negative opinion without including the background and without the vendor 
having the opportunity to respond.  I don't think anyone wants to be 
inundated with all of the details of someone's individual situation, 
however I think it is necessary to put the comments in context.  As an 
example, one of the listserve members made some negative personal 
comments about me.  When I defended myself and tried to provide the 
complete picture I was greeted with people telling me I was "grasping at 
straws" and told to "shut the *&?! up".   With that in mind, it seems 
that a vendor won't get a fair shake here even to defend his good name.  
It seems to me that it makes more sense to send the negative comments 
off line and let the people who have the real interest sort it out.  
Alternatively, you need to happily accept the entire thread from anyone 
who wants to post without castigating them both on and off line.  Also, 
it should be noted that one hot headed remark certainly can be 
slanderous - particularly when made openly to a forum of thousands of 
potential customers, employers and colleagues.

Even within the first amendment there are limits to what can be said.  
Although, I don't see this as so much a 1st amendment issue as I do an 
issue of common decency. 

Best regards-

David

Amos Brooks wrote:

> David,
>     I have to respectfully disagree. This is a group forum, and while I
> feel stifled at times about offering my experiences with products, it 
> would
> entirely defeat the purpose of this forum if only the sunshiny glowing
> references were permitted. It's just not a reflection of reality. Not
> everyone will like "Product A" and they have every right to say so.
>     If you feel there is any basis to fight this First Ammendment case I
> think you should start with the bumperstickers of car manufacturer logos
> being watered down. (see: 
> http://www.customnames.com/images/calvin_Ford.jpg )
> (Apologies to Ford Royer, tough thread my friend) If you can get anywhere
> with that then I'm sure you will see people being more cautious about 
> saying
> anything bad about your products. They will probably all be moving to 
> North
> Korea for more personal freedom too.
>     The ideal thing for the vendor to do would be to contact the person
> making the complaint and see what can be done to fix the problem. 
> Accepting
> the fact that it is entirely possible that the customer may be too far 
> gone
> to do anything about. No harm in trying though.
>     Now it must be said that there is a limit to expressing a negative
> opinion and simply slandreing or bashing a company. This is 
> unacceptable too
> and in this case the vendor needs to do what they need to do to stay 
> alive.
> Honestly though one hot headed remark does not slander make. If it really
> bugs you find a customer you have a good relationship with to counter the
> claim.
>     I have to disagree emphatically with any call to have vendors bumped
> off the Histonet. As a matter of fact I think we need more, but they 
> need to
> understand the basics of the Histonet. I have had Vendors and Sales Reps
> give very good advice and have benefitted very much from their help 
> over the
> years. But it is imperative that they keep in mind the purpose of this
> forum. It is not to be used as a sales platform. If you are helpful and
> answer customer's questions they will remember you. If you hunt them down
> and chastize them for daring to not like your product ... they will 
> remember
> you.
>
> Cheers,
> Amos Brooks
>
> --------------------------------------------
> From: David Henriks <henriks <@t> southbaytech.com>
> Subject: Re: [Histonet] Re: goodbye - vendor perspective
> To: Douglas D Deltour <doug <@t> ppspath.com>
> Cc: histonet <@t> lists.utsouthwestern.edu
> Message-ID: <453E48AE.2050505 <@t> southbaytech.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> John should answer Jane's question.
>
> John should answer Jane's question directly to Jane.
>
> John  should not post his comments to the listserver as a whole.
>
> -- 
> David Henriks
> _______________________________________________
> Histonet mailing list
> Histonet <@t> lists.utsouthwestern.edu
> http://lists.utsouthwestern.edu/mailman/listinfo/histonet
>

-- 
David Henriks            

South Bay Technology, Inc. 
1120 Via Callejon 
San Clemente, CA 92673 USA 

TEL: 949-492-2600 
Toll-free in the USA: 800-728-2233 
FAX: 949-492-1499 

email: henriks+AEA-southbaytech.com 

Celebrating 40 years of providing Materials Processing Solutions for Metallogaphy, Crystallography and Electron Microscopy. 

Please visit us online at www.southbaytech.com. 

The information contained in this message and any attachments is privileged and confidential.  This message is intended for the individual or entity addressed. 
If you are not the intended recipient, please do not read, copy or disclose this communication.  Notify the sender of the mistake by calling 949-492-2600 and 
delete this message from your system.