[Histonet] Processor Preferences??

[Gladney, Diane C Ms MACH]

We purchased a Leica ASP 300 last June. It has been a great processor.
The software is user friendly. I went to Chicago to the user training
(included in purchase price) which was most helpful. We are buying a
second Leica ASP 300 to replace our very, very old table top VIP
(25+years old) which is our back-up processor. The service and technical
help from the company is superior. I have had few problems with the
instrument (clock error). Those problems were fixed almost immediately.
I was assured that if they could not fix it to my satisfaction, then I
would be given another new processor to replace it.  I am most impressed
with the processor, the service and the follow-up after a service call.
These processors are assembled in Germany then shipped to the USA.
Anything can happen in shipment.  

Thanks,
Diane

Diane C. Gladney, HT (ASCP)
Supervisor, Histology Dept.
 
Moncrief Army Community Hospital
Dept. of Pathology
4500 Stuart St.
FT. Jackson, SC  29207

Email:  diane.gladney <@t> se.amedd.army.mil
 
Phone:  803-751-2530 
FAX:     803-751-7829
DSN:    734-2530
 
 
 
 

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of
GUTIERREZ, JUAN
Sent: Wednesday, May 10, 2006 11:49 AM
To: Jennifer Leigh; histonet <@t> lists.utsouthwestern.edu
Subject: RE: [Histonet] Processor Preferences??

We've had the Leica ASP 300 for about four years now.  We've had to
replace the pump twice, the fuse-power cord assembly had to be replaced
also.  Every time we've had to order a part from Leica it's been very
frustrating.  The wrong part has been sent more often than the correct
one and that is after we've had to contact Germany to get a fax of what
the part looks like. We still got the wrong part.  This year our
processor has worked "properly" for a grand total of THREE weeks, and
not in a row.  Thank God we have an old but reliable VIP as a back up.
 
All of this is well documented in our Biomed department so no
threatening calls please.  Look at the disclaimer below.  

Juan C. Gutierrez, HT(ASCP)
Histology Laboratory Supervisor
(210)704-2533

My opinions are my own and do not reflect those of my employer.  Long
live free speech!


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Jennifer
Leigh
Sent: Wednesday, May 10, 2006 10:02 AM
To: histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] Processor Preferences??

          Dear Histonet,
   
                  We are in the process of buying a new tissue processor
and are currently considering the Shandon Excelsior, the Shandon
Pathcentre, and the Leica ASP300. I would welcome input and personal
preferences from Histonetters who use these instruments. Thank you in
advance!
   
  Jennifer Oskins
  Asst. Senior Biologist 
  Eli Lilly and Company


Jennifer L. Oskins
immunoqueen <@t> yahoo.com 




		
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