[Histonet] looking for a new tissue processor

[Gladney, Diane C Ms MACH]

We bought a Leica ASP 300 last May and have purchased another one to
replace our 25+ year old VIP. This processor is very user friendly and
has so many features that are a histotech's dream come true. The service
personnel are top notch and have always given me immediate help. I have
had few problems with this processor and what problems I did have were
corrected almost immediately. I was assured that if they could not fix
the problem to my satisfaction that I would be given a new processor to
replace it. These processors are assembled in Germany then shipped to
the USA. So, anything can happen in shipment to damage the processor.
Included in the cost of the processor is a trip to Chicago to receive
training on the equipment. This training is very useful. The staff in
Chicago are very knowledgeable and are always available to answer any
questions when you return to work. I have an outstanding Sales
Representative that has helped me tremendously. She stays in contact
with me even after the sale. I can call on her anytime if I am having
problems and she will get me the help that I need. I know that maybe all
Sales Representatives are not as diligent as she is, but she is a credit
to the caliber of employees that work for Leica.

Thanks,
Diane 

Diane C. Gladney, HT (ASCP)
Supervisor, Histology Dept.
 
Moncrief Army Community Hospital
Dept. of Pathology
4500 Stuart St.
FT. Jackson, SC  29207

Email:  diane.gladney <@t> se.amedd.army.mil
 
Phone:  803-751-2530 
FAX:     803-751-7829
DSN:    734-2530
 
 
 
 
-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Reuel
Cornelia
Sent: Friday, June 02, 2006 1:50 PM
To: histonet <@t> pathology.swmed.edu
Subject: [Histonet] looking for a new tissue processor

I just wanted to hear from anyone what tissue processor would you like
to recommend to change our  Shandon hypercenter XP. We have our machine
for 12 years now and it is still running smoothly without any
problem.Shandon Service contract will  discontinue to service this
machine which has been running for 7 years although we found contractors
who are still willing to maintain our machine. I just wanted a feedback
and I will look into it. Thank you. What can one mind do without
histonet? 

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