[Histonet] You may want to hit the delete button with this,then again, maybe not

[Sarah Jones]

Hi Joe,
   This company sounds like the poster child for how to do poor customer
service.  I took an excellent class at the last NSH Convention on
customer service; maybe their customer service personel could sign up
for the class instead of harassing you.

Sarah Jones, HT(ASCP)
Histology Lab
Dept. of Veterinary Integrative Biosciences 
College of Veterinary Medicine
Texas A&M University
College Station, TX 77843-4458
phone: 979-845-3177
fax:  979-458-3499

>>> "Joe Nocito" <JNocito <@t> Pathreflab.com> 08/12/04 3:34 PM >>>
Afternoon Netter's,
	Remember about a week or two the topic was getting "flamed"?
Well, here's a
new one. Sometime last year, I made several postings about a certain
company
and their product that I used and it did not work for me. I wrote them a
letter and returned all the merchandise back to them saying I was not
happy
with their product. I waited several months and never got a response, so
I
named the company on the Histonet. Since then, I have been throwing away
their flyers, catalogs and any other correspondence I receive.
Obviously,
they are doing fine without my business and I am doing fine without
their
products.
	Today, I receive a letter from the company with a copy of my
Histonet
postings from over a year ago, telling me that this has been in customer
service for about a year (hmmmmmmmm, I'm trying to find out where the
customer service is in all of this. (One year, okay, I'll get back to
that),
that their customer service has tried several times to contact me but to
no
avail. (Hmmmmm, one way would have been to respond to my email address,
but
I'll come back to this also).
	So after all this time, they want to do business with me. (So
close to the
NSH meeting, hmmmmmmmmm, another point to ponder).
	My big beef is that these companies read this forum and try to
use strong
arm tactics on people who post negative comments about them or their
products. I have many friends that are sales reps in this field (I'm
talking
like come over my house and eat type of friends) and I love these
people.
	I must reiterate that this forum was set up to exchange ideas,
theories and
experiences, both positive and negative. If this was such a "hot item",
point #1, why did it take a whole year to get a response when they had
my
company and address on file? Is this how customer service works? I don't
think so!!
	Point #2 If you are a vendor and don't like a particular
posting, why don't
you reply back to that person via email.
	Point #3 don't wait until it's almost time for the NSH annual
S/C to fix a
problem, it's probably too late by then.
	Point #4 If you haven't had a purchase order or have not
corresponded with
a customer for over a year, chances are that customer does not want to
do
business with you. Let lying dogs lie and don't open old scars. All you
did
was get me going on a tangent. I know, there goes Nocito again, but I
refuse
to be treated like this from any one. Like they say in the movies,
"Don't
call me, I'll call you".

Okay, I've said my piece now let the FLAMING BEGIN!!!!!!!!!

As always, the opinions stated by this author in no way reflects the
opinions of his employer, subordinates, friends or relatives.

Joe Nocito, BS, HT(ASCP) QIHC
Histology Manager
Pathology Reference Lab
San Antonio, TX



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