[Histonet] sticking dispensers

[Terri Braud]

We still have sticky issues, especially with the 250 HP dispenser, but there have been others.  I have given up on Ventana.  They don't fix it, don't care, and make you jump through hoops to get help.  I'm STILL waiting on my refund 3 months ago from the HP recall where we had to repeat 78 HP tests. 
Why do we have to contact them and provide a short story's worth of info, only for them to NOT FIX the problem, and hang on to your money.  They should be beating down our doors to make their faulty dispensers right.
Terri L. Braud, HT(ASCP)
Anatomic Pathology Supervisor
Laboratory
Holy Redeemer Hospital
1648 Huntingdon Pike
Meadowbrook, PA 19046
ph: 215-938-3689
fax: 215-938-3874

   3. Ventana HP IHC dispensors (Cavett, Will)
   4. Re: Ventana HP IHC dispensors (Oler, April)
   5. Re: Ventana HP IHC dispensors (Baker, Tabari)


Message: 3
Date: Thu, 10 Jan 2019 21:21:35 +0000
From: "Cavett, Will" <Will.Cavett at InformDx.com>
To: "histonet at lists.utsouthwestern.edu"
	<histonet at lists.utsouthwestern.edu>
Subject: [Histonet] Ventana HP IHC dispensors
Message-ID: <28b18bd2aacb4659884bc5529d93f034 at InformDx.com>
Content-Type: text/plain; charset="us-ascii"

I just wanted to see if anyone is having any dispenser issues for your HP IHC from Ventana? This is greatly affecting our workflow across several of our entities. Thanks in advance for your help.
Will Cavett, II, MBA, SCT (ASCP)
Lab Operations Manager
------------------------------
Message: 4
Date: Thu, 10 Jan 2019 21:27:28 +0000
From: "Oler, April" <amarr at med.umich.edu>
To: "'Cavett, Will'" <Will.Cavett at InformDx.com>
Cc: "'histonet at lists.utsouthwestern.edu'"
	<histonet at lists.utsouthwestern.edu>
Subject: Re: [Histonet] Ventana HP IHC dispensors
Message-ID: <32adbb916e9c4cd19583c8af4b04ac59 at med.umich.edu>
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Hi Will,
I've been seeing sticking dispensers in several IView Blue ISH kits, an Ultraview Kit, and also a Calretinin. All within the last few weeks. I'm very interested to hear if others are having issues as well. 
April
Message: 5
Date: Thu, 10 Jan 2019 17:32:42 -0500
From: "Baker, Tabari" <tabari.baker at roche.com>
To: "Cavett, Will" <Will.Cavett at informdx.com>
Cc: "histonet at lists.utsouthwestern.edu"
	<histonet at lists.utsouthwestern.edu>
Subject: Re: [Histonet] Ventana HP IHC dispensors
Message-ID:
	<CABQFUss-f1hXqep8vyy9GXJ=3MEFV1S1PJ7D1S_RX+spz+piCA at mail.gmail.com>
Content-Type: text/plain; charset="UTF-8"

Hi Will and April,

My name is Tabari Baker and I am a Scientific Affairs Manager for Roche Diagnostics.  I am in a non-commercial, non-sales role.  I am interested in hearing more about your continued issues with sticking dispensers, and want to help get this resolved.  Please reach out to me directly so that I can assist you with quickly rectifying these issues.
Thanks in advance.
Best,
TB