[Histonet] Technical Support Specialist Position

[Jason Ramos]

Hello Histonet-

Biocare Medical is searching for a Technical Support Specialist/Senior Technical Support Specialist to join our team! You will provide Technical/Applications support to customers and employees on all product-related issues via telephone, web, and email communication. The Technical Support Specialist will have general knowledge of reagents (IHC, Molecular, Detection, and Ancillaries) and Instrumentation (Small and large instrumentation, software).

Responsibilities:

  *   Answer incoming instrument and reagent calls from the Technical Support phone line; Answer Technical Support emails
  *   Perform "phone fixes" for instrument issues for troubleshooting and training; enter all calls and emails in CRM
  *   Ensure that all client calls are directed via Technical Support for initial triage followed by detailed analysis to determine if an FAS or FSE is required on-site
  *   Provide technical guidance as needed to all internal Biocare departments
  *   Track customer issues and resolutions

Qualifications:

  *   Knowledge of General Histology, IHC, ISH, and FISH techniques
  *   Ability to build rapport with clients
  *   Strong troubleshooting and critical thinking skills
  *   Positive and professional demeanor
  *   Ability to work in a high-pressured deadline-oriented environment

If interested, please send your resume.

Thank you,
Jason

Jason A. Ramos, Ph.D. | Biocare Medical Director of Education & Technical Support | o: 925.603.8098 | c: 925.768.2792
jramos at biocare.net<mailto:jramos at biocare.net>