[Histonet] Open Position in the Santa Barbara California area

[Van Caldwell]

Diagnostic Services is looking for an experienced technology leader with a
strong medical device hardware and software background to deliver technical
support activities for our pathology/histology instrumentation solutions.



We develop pathology solutions for tissue-based cancer diagnostics. Our
portfolio of solutions include fully automated systems, all operating in a
highly-regulated market environment. We are using lean lab approaches to
increase our customer's productivity and efficiency while simultaneously
eliminating the chances of operational errors in their workflows.



This is an opportunity to join an enthusiastic and dynamic team and work
closely with application experts, hardware experts, marketing, QA/RA and
directly with customers.



Responsibilities include:

- Provides through telephone or other communication tools general
information of a technical and occasionally non-technical nature, to
Agilent existing and potential customers.

- Monitor Service help desk and phone queue to respond to inquiries and
requests for support.

- Document all complaints or reportable events per QMS procedures.

- Provides escalation support to internal resources including Technical
Support, Field Service and Application Specialists.

- Troubleshoot IT and instrument issues using various methods including
remote access and reviewing the instrument's diagnostic files.

- Serve as a primary conduit of information back to global IT team for
troubleshooting, problem investigation and resolution of instrument
hardware and software issues.

- Evaluates assignments and determines actions required to provide
technical support service.

- Duties involve analysis and new/ customized approaches.

- Solves complex problems requiring technical and business admin breadth/
depth of knowledge.



Qualifications:



- Bachelor’s degree, specialized training/certification, or equivalent
combination of education and experience.

- 5+ year’s relevant experience in similar position.

- Extensive troubleshooting knowledge and skills to complete specialized
tasks.
- Experience with Laboratory Information Systems, Laboratory Equipment,
Laboratory Workflow, Networks and Server Administration is a plus


Here is the job link to upload your CV.



https://www.agilent.apply2jobs.com/ProfExt/index.cfm?fuseaction=mExternal.showJob&RID=2066236&CurrentPage=1



Agilent Technologies Inc. is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, sexual orientation, gender identity, national
origin, protected veteran status, disability or any other protected
categories under all applicable laws.



------------------------------------------------

*Jason R. Bennett*

Manager

US Technical Support Group



Agilent Technologies, Inc.

1170 Mark Ave

Carpinteria, CA 93103



Direct     +1 805.318.6110 (Telnet 318.6110)

Tech       +1 800.235.5763 Option #2



Jason.Bennett at agilent.com

www.agilent.com