[Histonet] Low Temp question

[John Shelley]

I had a whole tray changed out because of this type of problem. The company has said that the way the Benchmark /Discovery XT's were made that liquid is getting under the pad and causing some board issues. My service guy had said that this would not be a problem with the Ultra's but now I wonder. I would press Ventana since you had seen a drop-off in staining this means something is mechanically going wrong with your pad, especially if you have a service contract or it is under warranty. Since the Ultra tray is independent from one another, it is most likely just this pad and tray.

Kind Regards!
 
John J Shelley
Research Specialist, Histology Core Facility
Sanford-Burnham Medical Research Institute at Lake Nona
6400 Sanger Road                                
Orlando, FL 32827                                    
Tel: (407) 745-2000 Ext.2517
Lab: (407) 745-2119
Fax: (407) 745-2001
email:  jshelley <@t> sanfordburnham.org


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of HERRINGTON, SHEILA
Sent: Tuesday, October 22, 2013 2:05 PM
To: 'Tom McNemar'; 'Shawn Leslie '; Histonet <@t> lists.utsouthwestern.edu
Subject: RE: [Histonet] Low Temp question

I also have been having low temp errors.  I use  Benchmark Ultras and they are not a batch stainer, so pads are heated independently.  I noticed the staining on the particular pad with the error was not quite to the usual standard so I have stopped using that pad.  Have contacted Ventana for a case number, but have not got an answer.  Is this a new problem for you as well?  This only started a few weeks ago for us.


Sheila Herrington
Technical Lead Histopathology and Immunohistochemistry Kelowna General Hospital
2268 Pandosy Street, Kelowna, B.C. V1Y 1T2
250-862-4300 ext 7587 or 7510
Sheila.herrington <@t> interiorhealth.ca





-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Tom McNemar
Sent: Tuesday, October 22, 2013 8:28 AM
To: 'Shawn Leslie '; Histonet <@t> lists.utsouthwestern.edu
Subject: RE: [Histonet] Low Temp question

We see these continually as well.  We are told that it is a software glitch and not really a problem with the heat. I was told that they are working on it.

Tom McNemar, HT(ASCP)
Histology Co-ordinator
Licking Memorial Health Systems
(740) 348-4163
(740) 348-4166
tmcnemar <@t> lmhealth.org
www.LMHealth.org


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Shawn Leslie
Sent: Tuesday, October 22, 2013 11:07 AM
To: Histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] Low Temp question


Goodmorning all,
    I have a question concerning the Ventana Benchmark XT. We are constantly having low temperature errors during almost every run. The immunos look fine but we are still concerned. Has anyone else that uses the Benchmark experienced this also ? We have noticed that the silver coating on the heating pads is wearing off. Ventana indicated to us that it's nothing to be concerned about. Any hel p would be appreciated.

Shawn Leslie HT (ASCP)
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