Heather I feel your pain, Please contact me on my personal e-mail. I can try to help. I had to write my own procedure manuals also. THANK YOU, PATTI RUBEN-NELSON H.T.(ASCP) PNP LABORATORY CONSULTANT SUPERVISOR/DESERT GASTROENTEROLOGY CONSULTANTS P.O. BOX 412 CABAZON, CA. 92230 cell (909) 841-9761 nelsonrnch <@t> verizon.net