[Histonet] IMEB

Thu Apr 28 13:18:47 CDT 2011

Since my Navy time I have had two major careers in my life time. Histology and Sales(17 yrs). 
My experience gained me this prospective: All companies go through periods were everything they do is done right, then a few key people leave and suddenly they can't get out of their own way. Sometimes they figure it out and get back on track and sometimes they don't and fail. I am not familiar with IMEB at all and cannot comment on their status. I will comment on what I always told my staff. "It is unforgivable not to call a customer back, no matter how bad the news is". "Never lie, that way you don't have to remember what you said the last time you talked to them". "Remember this, a bad experience of any kind with us travels faster that a good one". "Above all never ever lie to me". We had customers that loved us because we did what we said were going to do and others that hated us because sometimes we just could not get out of our own way. 

By the way, I left my last sales position because of the President of Sales (minor owner), would not call back customers and would downright lie to them. He was later bought out and terminated. 
Thus my return to Histology. 
I think the only point I am trying to make is that there is always two sides to the story. 

Tom Podawiltz HT (ASCP) 
Histology Section Head/Laboratory Safety Officer

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Rene J Buesa
Sent: Thursday, April 28, 2011 10:52 AM
To: Sheila Haas; histonet <@t> lists.utsouthwestern.edu; Kaye Ryan
Subject: RE: [Histonet] IMEB

Kaye:
In no way this posting is aimed at "roasting" yours, not at all, it is just to explain MY philosophy when participating in HistoNet.
When I read a posting first I consider if I have something useful to contribute and if that is the case I post my answer and I really do not care if it will follow a "consensus", it is my answer based on my experience and from the start I consider that I may be wrong or that others' answers will reflect reality in a better way.
The fact that you may have a good commercial experience with IMEB in absolutely no way excludes the possibility that others' experiences could have been disastrous.
Additionally, it does not really matter how others have related to this company if the one posting the initial query has had a bad experience.
Summing up do as I do: post your answer if you consider will help, and absolutely disregard what others may think of it, and never try to impose your criterion.
René J.

--- On Thu, 4/28/11, Kaye Ryan <kryan <@t> nfderm.com> wrote:

From: Kaye Ryan <kryan <@t> nfderm.com>
Subject: RE: [Histonet] IMEB
To: "Sheila Haas" <micropathlabs <@t> yahoo.com>, histonet <@t> lists.utsouthwestern.edu
Date: Thursday, April 28, 2011, 10:32 AM

I usually do not respond to postings because I have seen people that may not agree with a posting get "roasted" by others but I felt like I had to chance it with this posting.  I have had many excellent transactions with IMEB and would recommend them to anyone.  Their products are trustworthy and their prices are excellent compared to other companies that sell the same products.  I have known the owner and several of the reps for many years and have never heard of an incident like this.  I too, had to put a deposit down when I made my first order because we did not have an established account with them.  I am assuming that you did not have an account already established since they were checking your credit status?  It does take time to fill out the paper work and for them to check your credit references.  It is that way with almost any new company that you place a large order with.  In this day and time "trust" is a hard thing to come by on a new
 account.  It is terrible that people that may not have used them now have a negative thought in their minds about the company. We all have at some time something that we can find not quite to our liking about any company and I think we need to be careful when we are saying statements like " It appears there have only been a couple of successful recent transactions with them".  This can be interpreted by some to mean that there have been many negative interactions so stay clear of them.  Maybe a lot of their customers do not reply to posting or do not even subscribe to the histonet.

Kaye Ryan
Histology Manager

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu [mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Thursday, April 28, 2011 7:17 AM
To: histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] IMEB

Thanks to everyone for the feedback on IMEB. It appears there have only been a 
couple of successful recent transactions with them. Most of the feedback I 
received was not favorable so it appears the company is in
a good bit of disarray for reasons unknown. At this point, I've not gotten
a response from the owner regarding the return of our entire deposit but if
he actually comes through, I will let you all know. In the mean time, be leary 
of future transactions with them. Thanks again for the feedback.

Sheila Haas
Laboratory Supervisor
MicroPath Laboratories, Inc.
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