[Histonet] IMEB

[Sheila Haas]

Kaye,
I was telling of my situation and asked if others had recent problems. I 
received many responses with two being positive and most of the others negative 
(a couple were offering suggestions on how to handle). I have heard this company 
was very reputable which is why I chose to do business with them in the first 
place but have since heard that recently things have been quite rocky. I do 
feel, at this point, that others should be leary before ordering from this 
company. I'd hate for someone else to be in the same situation as we are, 
particularly during these difficult economic times (we are out a large sum of 
money at this point). I also stated that if the issue is resolved, I would let 
everyone know but up until now it has not been. 

You are right, we did not have an account with IMEB but what was promised in the 
beginning is not what played out. I have been in this field for a very long time 
and realize how the accounting works but I also realize that a full refund is 
not unreasonable given I jumped through every hoop they requested I jump 
through. Keep in mind, restocking fees typically occur when items are already 
shipped or delivered to the customer and they return them. This is not the case 
here, they have both the item and our money. Again, if this issue is resolved to 
my satisfaction, I will gladly let everyone know. 



Sheila Haas
 
 




________________________________
From: Kaye Ryan <kryan <@t> nfderm.com>
To: Sheila Haas <micropathlabs <@t> yahoo.com>; histonet <@t> lists.utsouthwestern.edu
Sent: Thu, April 28, 2011 10:32:22 AM
Subject: RE: [Histonet] IMEB

I usually do not respond to postings because I have seen people that may not 
agree with a posting get "roasted" by others but I felt like I had to chance it 
with this posting.  I have had many excellent transactions with IMEB and would 
recommend them to anyone.  Their products are trustworthy and their prices are 
excellent compared to other companies that sell the same products.  I have known 
the owner and several of the reps for many years and have never heard of an 
incident like this.  I too, had to put a deposit down when I made my first order 
because we did not have an established account with them.  I am assuming that 
you did not have an account already established since they were checking your 
credit status?  It does take time to fill out the paper work and for them to 
check your credit references.  It is that way with almost any new company that 
you place a large order with.  In this day and time "trust" is a hard thing to 
come by on a new account.  It is terrible that people that may not have used 
them now have a negative thought in their minds about the company. We all have 
at some time something that we can find not quite to our liking about any 
company and I think we need to be careful when we are saying statements like " 
It appears there have only been a couple of successful recent transactions with 
them".  This can be interpreted by some to mean that there have been many 
negative interactions so stay clear of them.  Maybe a lot of their customers do 
not reply to posting or do not even subscribe to the histonet.

Kaye Ryan
Histology Manager




-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu 
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Sheila Haas
Sent: Thursday, April 28, 2011 7:17 AM
To: histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] IMEB

Thanks to everyone for the feedback on IMEB. It appears there have only been a 
couple of successful recent transactions with them. Most of the feedback I 
received was not favorable so it appears the company is in
a good bit of disarray for reasons unknown. At this point, I've not gotten
a response from the owner regarding the return of our entire deposit but if
he actually comes through, I will let you all know. In the mean time, be leary 
of future transactions with them. Thanks again for the feedback.
 
Sheila Haas
Laboratory Supervisor
MicroPath Laboratories, Inc.
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