[Histonet] Company email

Galbraith, Joe joseph-galbraith <@t> uiowa.edu
Mon Sep 14 12:36:11 CDT 2009

Sometimes the best way to complain is with the "feet".  

joseph-galbraith <@t> uiowa.edu 


From: Sheila Haas [mailto:micropathlabs <@t> yahoo.com] 
Sent: Monday, September 14, 2009 12:33 PM
To: Galbraith, Joe
Cc: histonet <@t> lists.utsouthwestern.edu
Subject: Re: [Histonet] Company email


I've jumped through hoops already and made a dozen calls to the company
(they are refusing) to no evail so I suppose "hurt" is accurate but not
for long. There are many other companies out their to order from so I'll
just move down the list.


Sheila Haas

Laboratory Supervisor

Micro Path Laboratories





From: "Galbraith, Joe" <joseph-galbraith <@t> uiowa.edu>
To: Sheila Haas <micropathlabs <@t> yahoo.com>
Cc: histonet <@t> lists.utsouthwestern.edu
Sent: Monday, September 14, 2009 1:05:49 PM
Subject: RE: [Histonet] Company email


Often on-line vendors do not 'like' and sometimes do not accept
'free-mailer' email addresses like yahoo, g-mail, hotmail, etc. because
they are frequently faked or spoofed.  This is often an issue with the
payment processor (the company the supplier hires to process credit
cards) not the supplier directly.  These processors frequently get
burned by scam artists and it can sometimes cost the processor lots of
money, hence their reluctance to process free email addresses.  They are
looking for pay for service addresses from internet access providers
like Quest, Mediacom, or your company, etc.  For those (and there are
many of us these days) who save money by using a free-mailer, this issue
can be a problem.  You can complain to the supplier and they may be able
to pressure the processor to some degree but it is almost certainly not
directly their issue.  Look to see whose secure site you are transferred
to when you go to pay for your purchase on-line.  That may tell you the
company who is actually setting this rule.

If Beckman is actually processing their payments and making the rule
directly, then try using a different email address (the best ones that
are set up via your own company, ie yourname <@t> yourcompany.com).  In the
absence of a 'real' email addy, I presume you have tried the telephone
ordering approach.  If they won't take an order over the phone without a
'real' email addy, then you are in a world of hurt.  Be sure that you
are using a physical address for your location and ship to address that
is trusted and can be independently confirmed.  That may help them be
less concerned.  

Best of luck.

joseph-galbraith <@t> uiowa.edu

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Sheila
Sent: Monday, September 14, 2009 11:34 AM
To: histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] Company email

I just ran into an interesting issue that I thought I'd share. I was
trying to place a credit card order with Beckman Coulter but was denied
due to them not liking my email address. Mind you, I was willing to pay
with a credit card. I placed the order on 9/2 and have been fighting
with them ever since. Ridiculous! Today they were standing by their
policy of not accepting my email address as a business address so I'm
taking my business elsewhere. Just thought I'd share this with those of
you looking for a company to do business with. 
Sheila Haas
Laboratory Supervisor
Micro Path Laboratories

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Histonet <@t> lists.utsouthwestern.edu


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