[Histonet] Please help! In dire need of user manuals

Fri Mar 27 10:58:17 CDT 2009

The response below is completely and utterly disrespectful and downright rude
 

Steven Mello,HT(ASCP)

Anatomical Pathology Manager
> From: jnocito <@t> satx.rr.com
> To: froyer <@t> bitstream.net; janderson <@t> halozyme.com
> Date: Fri, 27 Mar 2009 10:52:53 -0500
> Subject: Re: [Histonet] Please help! In dire need of user manuals
> CC: histonet <@t> lists.utsouthwestern.edu
> 
> OUCH
> 
> JTT
> ----- Original Message ----- 
> From: <froyer <@t> bitstream.net>
> To: "Jennifer Anderson" <janderson <@t> halozyme.com>
> Cc: "Histonet" <histonet <@t> lists.utsouthwestern.edu>
> Sent: Thursday, March 26, 2009 9:50 PM
> Subject: Re: [Histonet] Please help! In dire need of user manuals
> 
> 
> Dear Jennifer and any other Histonetters that are of like mind,
> 
> It's not quite "Flaming Friday" yet, but it will be in just a few hours,
> so I'll go ahead a little early with what I hope is a reply that may
> enlighten, be consultative, and hopefully not too offensive to those that
> may be sensitive to such replies. Here it goes...
> 
> My First Question: You state that your lab has "purchased all used
> equipment". What vendor did you purchase from that did not provide
> operator's manuals with the equipment? This is unheard of amongst us
> reputable used/refurbished equipment dealers so if I were you, I would not
> recommend this vendor to others.
> 
> Now let's make sure that I have the facts straight... You have posted a
> request that is seeking charity from members of this list that also
> includes vendors. In addition, not only are you asking for free copies of
> publications that have been copyrighted and are the proprietary
> information of the manufacturers that, at great R&D expenditure developed
> them, but you are asking that the donor(s) mail hard copies (if available)
> to you ...at the donor's expense for the shipping & handling. Should
> hard-copies not be available, you request the donor(s) to provide these
> lengthy documents in digital PDF format... again with a substantial
> expense to the donor(s) of converting these publications into digital
> form. Surprisingly, you have made this burdensome and expensive request
> without any offer to reimburse the charitable donor(s) for their time and
> expense to do all of this work for you. In your final statement you then
> wistfully hope that some benevolent vendor should raise their hand and
> offer you a (free) copy and then insult that same vendor buy stating that
> you "won't hold your breath for that".
> 
> My Second Question: Are you crazy?
> 
> >From your signature address; it appears that you are employed by a company
> called Halozyme Therapeutics. A quick web search informs us that Halozyme
> is a for-profit California company that had revenues in the tens of
> millions in 2008. It was also exciting to learn that Halozyme is in Phase
> 2 clinical trials of their innovative insulin-PH20 with individuals that
> suffer from Type 1 diabetes. Very impressive.
> 
> Here is some good news for you. I happen to have ALL the operator manuals
> for the equipment that you are requesting. I will copy them for you and
> send them to you at my expense under one condition. You state that if
> someone can do this for you that you "will repay the favor, if at all
> possible". I have a family member that is a Type 1 insulin-dependent
> diabetic. All I ask in return is that you arrange with your marketing
> department that they send me a one-year's supply of PH20 when it is
> released to the public... all at no charge, including shipping & handling
> of course.
> 
> My Third Question: Do we have a deal?
> 
> I look forward to your reply,
> 
> ~ Ford
> 
> Ford "the demon vendor" Royer, MT(ASCP)
> Histology Product Manager
> Minnesota Medical, Inc. (a for-profit corporation just like yours)
> Golden Valley, MN
> 
> 
> > Hello Everyone.
> >
> >
> >
> > I our lab we've purchased all used equipment. None of these instruments
> > came with a user's manual. I am in need of a manual (hard-copy or PDF)
> > for the following:
> >
> >
> >
> > Sakura Tissue-Tek VIP 3000
> >
> > Leica Jung Histo Embedder
> >
> > Microm HM335E Microtome
> >
> >
> >
> > I do realize that requesting a copy of these is a lot to ask of someone.
> > It takes a lot of time to copy a 50-page manual. I'll repay the favor,
> > if at all possible. I'm hoping that a vendor may raise their hand and
> > offer a copy? I won't hold my breath for that...
> >
> >
> >
> > Thanks everyone.
> >
> >
> >
> > Jennifer M. Anderson, Scientist
> >
> > Halozyme Therapeutics, Inc.
> >
> > 11404 Sorrento Valley Road
> >
> > San Diego, CA 92121
> >
> > 858-704-8333
> >
> > janderson <@t> halozyme.com <mailto:janderson <@t> halozyme.com>
> >
> >
> >
> >
> >
> >
> > The information transmitted in this email is confidential and is intended
> > only for the person(s) or entity to which it is addressed. Delivery of
> > this message to any person other than the intended recipient(s) is not
> > intended in any way to waive confidentiality or any applicable privilege.
> > Any review, retransmission, dissemination or other use of, or taking of
> > any action in reliance upon, this information by individuals or entities
> > other than the intended recipient is prohibited by Halozyme and may be in
> > violation of applicable laws. If you received this in error, please
> > contact the sender and delete/destroy this email.
> > _______________________________________________
> > Histonet mailing list
> > Histonet <@t> lists.utsouthwestern.edu
> > http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> >
> 
> 
> 
> _______________________________________________
> Histonet mailing list
> Histonet <@t> lists.utsouthwestern.edu
> http://lists.utsouthwestern.edu/mailman/listinfo/histonet
> 
> _______________________________________________
> Histonet mailing list
> Histonet <@t> lists.utsouthwestern.edu
> http://lists.utsouthwestern.edu/mailman/listinfo/histonet