[Histonet] PRO Cycler BR instrument

[Bartlett, Jeanine (CDC/CCID/NCZVED)]

We have 2 and we have service agreements on them.  We have no problems
getting our PMs done. 


Jeanine Bartlett
Infectious Diseases Pathology Branch
(404) 639-3590 
jeanine.bartlett <@t> cdc.hhs.gov


-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Senn,
Amy R
Sent: Wednesday, January 14, 2009 10:25 AM
To: Histonet <@t> lists.utsouthwestern.edu
Subject: [Histonet] PRO Cycler BR instrument

Hi Netters,

 

We have a Procycler by BR Instrument & we have been calling the company
with some questions and they refuse to send someone out to PM the
recycler.  

We don't have major problems, but sometimes it doesn't want to read the
temp probe, and we've had some issues that are 'solved' by shutting the
machine totally off ... when we start it again, 5 minutes later, it
seems to be fine.  

 

The representative we speak with wants to give us information over the
phone to 'fix' the machine, but we are wondering if someone could come
in that we could actually talk to and get some further PM done on it.  

Does anyone else use this recycler and/or have you had a tech come to
service your machine?  If you did, what did you bribe them with?

 

Thank you so much for the replies to my earlier question about outside
labs.  WOW I got the responses to that question!  Thanks again so very
much!

Hope everyone is having a great day...

 

Amy HT, Holy Spirit, Camp Hill PA



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