[Histonet] Leica microtomes, service and suggestion

kemlo kemlo <@t> f2s.com
Sun Dec 16 04:23:21 CST 2007

That this Forum is used to criticise Suppliers is surely one of its
functions? The response from Leica appears professional and hopefully the
issue will be resolved and this Forum will have served its purpose. As a
Brit I'm surprised that the US's legal system didn't kick in (or the UKs
impression of that legal system), but if you can't trash someone's kit here,
them where else?

Surely the good Doctor's frustrations have now been aired and Leica will
give him a Chrissy present of a new 'tome.

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of
pmarcum <@t> vet.upenn.edu
Sent: 15 December 2007 14:12
To: Gayle Callis
Cc: Histonet
Subject: Re: [Histonet] Leica microtomes, service and suggestion

I agree with Gayle and all who are satisfied with Leica equipment and
In fact my only complaint would be it is so popular it is sometimes hard to
a piece of equipment as fast as you may want it.  

Service has been excellent and I can always reach someone to get help.
issues should be handled in private and not over HiatoNet.  We would all
been happy to make suggestions for microtomes if that had been your
It may have been a problem that so many of us recommended Leica.  I have a
research cryostat and three microtomes so we have a history for paraffin,
plastics and great frozens with Leica and would not consider any others to
replace or add to our laboratory.

Pam Marcum

Quoting Gayle Callis <gayle.callis <@t> bresnan.net>:

> TO:  Robert J. Schloesser, MD
>         Visiting Research Fellow
> Our experience with Leica has been one of extreme satisfaction for both
> longevity of equipment and service for all our Leica microtomes and
> over the past 27 years.  In fact their service has been above and beyond
> call of duty  more times than once.  They have bent over backward to make
> things work for us, and will for you too, if you contact the company
> directly.  It is considered impolite and rather unprofessional to air
> personal complaints or bash any company/vendor on Histonet.   
> However you did request a suggestion for an instrument to cryosection
> I would highly recommend what Leica has to offer as their equipment is
> excellent.  Either a cryostat, microtome to handle frozen brain or working
> with their vibrating microtome for fresh and/or fixed tissues. 
> Always a satisfied Leica customer for microtomes AND cryostats 
> Gayle Callis 
> Bozeman MT      
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