[Histonet] WARNING ABOUT LEICA MICROTOMES AND SERVICE and Suggestions needed

[Jack Ratliff]

I am compelled to reply to this disturbing message as I STRONGLY feel very disturbed that ANYONE would actually use this forum to send such a dirty and misleading message for the eyes of thousands of histonet readers! I have USED, PURCHASED, and RECOMMENDED the purchase/use of LEICA equipment ever since I entered the field 11 years ago.  In fact, I continue to purchase, use, and recommend the use of this equipment to this very day and I have NEVER had such an issue as described in the original message!  Additionally, I support this equipment because of the many, many positive experiences that I have had with both the equipment and the representatives over these years! I cannot even fathom the problems as suggested as it is very true that the equipment is well engineered.  Lastly, in all my dealings with LEICA representatives over the years, I NEVER could imagine that the service would be as the original message has described.  In my experience, these representatives are true professionals, unlike the authors comments, tactics, and/or motives in the original message on this subject.
 
Jack Ratliff
 
PS If your microtome has not left for the dump yet, I would LOVE to take it off your hands!  



> Date: Fri, 14 Dec 2007 16:58:50 -0500> From: schloesr <@t> mail.nih.gov> To: histonet <@t> lists.utsouthwestern.edu> CC: service <@t> leica-microsystems.com; Ernie.Oates <@t> leica-microsystems.com; Tino.Thakral <@t> leica-microsystems.com> Subject: [Histonet] WARNING ABOUT LEICA MICROTOMES AND SERVICE and Suggestions needed> > Hi all Histotechs, > > We have a LEICA SM2000 R microtome. It worked fine for a few years but> recently broke (the stage would not move anymore). We spend $2000 and over 3> month trying to get it repaired by LEICA. LEICAs customer service is> completely incompetent and its technicians are even more incompetent (they> came our more than 6 times - they even send someone from Chigaco here to DC> to try to repair a simple microtome).> > Anyways, to make a sad story short I would STRONGLY advice everyone not to> buy ANY products from LEICA that might require service.> > Furthermore, I would like to hear from you if there is a suggestion from the> community what microtome to buy (since we have decided to throw our LEICA> SM2000 in the trash). We need a microtome for cutting frozen brain tissue> from rodents and primates. (usually 40um thick, sometimes up to 300um,> sometimes thinner). We usually use STURKEY MICROTOME KNIFES.> > Any suggestions? Thank you> > Robert> > > Robert J. Schloesser,MD> visiting research fellow> DHHS/NIH/NIMH/MAP/LMP> > Laboratory of Molecular Pathophysiology (LMP)> Mood and Anxiety Disorders Program (MAP)> National Institute of Mental Health (NIMH)> > Building 35/1C-912> 35 Convent Drive> Bethesda, MD 20892-3711> Phone: 301-451-8435> FAX: 301-480-0123> > > > > On 12/14/07 2:21 PM, "Burton, Lynn" <Lynn.Burton <@t> Illinois.gov> wrote:> > > My children are now 13,10, and almost 6 and my experience was the same. My> > last 2 children were higher risk because I was preeclamptic with the first and> > was diabetic with the last. I made a list in the lab of all the chemicals> > after I physically went through and read each MSDS. If anyone is interested I> > would happily fax it to you.> > Merry Christmas!> > Lynn Burton> > > > ________________________________> > > > From: histonet-bounces <@t> lists.utsouthwestern.edu on behalf of Laurie Popp> > Sent: Thu 12/13/2007 5:56 PM> > To: histonet <@t> lists.utsouthwestern.edu> > Subject: [Histonet] Re: Pregnancy> > > > > > > > Hi Histonetters,> > > > I actually just had a healthy baby girl 8/10/07 and was a high risk> > pregnancy ( diabetic) while finishing my HT and working full time in the> > histo lab at Mayo. I was advised by my OB to limit my formalin> > exposure, to limit my xylene exposure as much as possible, and to be> > very careful in special stains area. To also be careful of B-5 which we> > use for our bone marrows and the list goes on. Basically I was limited> > to cutting and embedding most days.> > > > Hope this helps!> > > > Laurie Popp, BA HT ( ASCP)> > and happy mommy to Kaiana :-)> > > > > > _______________________________________________> > Histonet mailing list> > Histonet <@t> lists.utsouthwestern.edu> > http://lists.utsouthwestern.edu/mailman/listinfo/histonet> > > > > > _______________________________________________> > Histonet mailing list> > Histonet <@t> lists.utsouthwestern.edu> > http://lists.utsouthwestern.edu/mailman/listinfo/histonet> > > > _______________________________________________> Histonet mailing list> Histonet <@t> lists.utsouthwestern.edu> http://lists.utsouthwestern.edu/mailman/listinfo/histonet
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