[Histonet] Vendor Perspective

Tarango, Mark mtarango <@t> nvcancer.org
Wed Oct 25 18:15:27 CDT 2006 

We're not retarded.  We know that you said to share negative opinions
only in private and that positive ones are okay for all to see.  There
were plenty of people who held high opinions of Ventana.  Ventana people
could chime in on this conversation anytime, it's not like we're not
talking about them. 

When vendors come to the histonet trying to sell something and it's
totally unsolicited, that's another story.  If we're talking about them,
I doubt anyone would have a problem with hearing from them.  I'm
surprised they've been so quiet.  We know that they're reading this.

Mark T.

  

-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of David
Henriks
Sent: Tuesday, October 24, 2006 7:39 PM
To: Amos Brooks
Cc: histonet <@t> lists.utsouthwestern.edu
Subject: Re: [Histonet] Vendor Perspective

Amos:

Everyone seems to misunderstand what I said.  I never said not to share 
your opinion.  I said to share it in private.  I would support stating 
your negative opinions on the listserver if the entire conversation took

place on the listserver.  I think it is unfair for someone to toss out a

negative opinion without including the background and without the vendor

having the opportunity to respond.  I don't think anyone wants to be 
inundated with all of the details of someone's individual situation, 
however I think it is necessary to put the comments in context.  As an 
example, one of the listserve members made some negative personal 
comments about me.  When I defended myself and tried to provide the 
complete picture I was greeted with people telling me I was "grasping at

straws" and told to "shut the *&?! up".   With that in mind, it seems 
that a vendor won't get a fair shake here even to defend his good name.

It seems to me that it makes more sense to send the negative comments 
off line and let the people who have the real interest sort it out.  
Alternatively, you need to happily accept the entire thread from anyone 
who wants to post without castigating them both on and off line.  Also, 
it should be noted that one hot headed remark certainly can be 
slanderous - particularly when made openly to a forum of thousands of 
potential customers, employers and colleagues.

Even within the first amendment there are limits to what can be said.  
Although, I don't see this as so much a 1st amendment issue as I do an 
issue of common decency. 

Best regards-

David

Amos Brooks wrote:

> David,
>     I have to respectfully disagree. This is a group forum, and while
I
> feel stifled at times about offering my experiences with products, it 
> would
> entirely defeat the purpose of this forum if only the sunshiny glowing
> references were permitted. It's just not a reflection of reality. Not
> everyone will like "Product A" and they have every right to say so.
>     If you feel there is any basis to fight this First Ammendment case
I
> think you should start with the bumperstickers of car manufacturer
logos
> being watered down. (see: 
> http://www.customnames.com/images/calvin_Ford.jpg )
> (Apologies to Ford Royer, tough thread my friend) If you can get
anywhere
> with that then I'm sure you will see people being more cautious about 
> saying
> anything bad about your products. They will probably all be moving to 
> North
> Korea for more personal freedom too.
>     The ideal thing for the vendor to do would be to contact the
person
> making the complaint and see what can be done to fix the problem. 
> Accepting
> the fact that it is entirely possible that the customer may be too far

> gone
> to do anything about. No harm in trying though.
>     Now it must be said that there is a limit to expressing a negative
> opinion and simply slandreing or bashing a company. This is 
> unacceptable too
> and in this case the vendor needs to do what they need to do to stay 
> alive.
> Honestly though one hot headed remark does not slander make. If it
really
> bugs you find a customer you have a good relationship with to counter
the
> claim.
>     I have to disagree emphatically with any call to have vendors
bumped
> off the Histonet. As a matter of fact I think we need more, but they 
> need to
> understand the basics of the Histonet. I have had Vendors and Sales
Reps
> give very good advice and have benefitted very much from their help 
> over the
> years. But it is imperative that they keep in mind the purpose of this
> forum. It is not to be used as a sales platform. If you are helpful
and
> answer customer's questions they will remember you. If you hunt them
down
> and chastize them for daring to not like your product ... they will 
> remember
> you.
>
> Cheers,
> Amos Brooks
>
> --------------------------------------------
> From: David Henriks <henriks <@t> southbaytech.com>
> Subject: Re: [Histonet] Re: goodbye - vendor perspective
> To: Douglas D Deltour <doug <@t> ppspath.com>
> Cc: histonet <@t> lists.utsouthwestern.edu
> Message-ID: <453E48AE.2050505 <@t> southbaytech.com>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> John should answer Jane's question.
>
> John should answer Jane's question directly to Jane.
>
> John  should not post his comments to the listserver as a whole.
>
> -- 
> David Henriks
> _______________________________________________
> Histonet mailing list
> Histonet <@t> lists.utsouthwestern.edu
> http://lists.utsouthwestern.edu/mailman/listinfo/histonet
>

-- 
David Henriks            

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"MMS <nvcancer.org>" made the following annotations.
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