[Histonet] Re: goodbye - vendor perspective

Douglas D Deltour doug <@t> ppspath.com
Tue Oct 24 12:40:09 CDT 2006

Hear Hear!!

Douglas D. Deltour HT(ASCP)
Histology Supervisor
Professional Pathology Services, PC
One Science Court
Suite 200
Columbia, SC 29203
Fax (803)254-3262
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-----Original Message-----
From: histonet-bounces <@t> lists.utsouthwestern.edu
[mailto:histonet-bounces <@t> lists.utsouthwestern.edu] On Behalf Of Monfils,
Sent: Tuesday, October 24, 2006 1:21 PM
To: 'histonet <@t> lists.utsouthwestern.edu'
Subject: RE: [Histonet] Re: goodbye - vendor perspective

David H.,

While I agree with much of what you said, I nevertheless fully support the
practice of seeking feedback/recommendations - positive or negative - about
an expensive piece of equipment before purchasing it.  Obviously, other
users of the equipment are the only reliable source from which such
information can be obtained.  Offering a response to such a query does not
constitute "airing grievances".  It constitutes sharing of valuable
information which consumers have a right to know. I realize that any
company, even the best, can run into a problem now and then. But I don't see
why that should present a problem. If I request information from users about
a particular product or company, and one person responds negatively - which
he/she has every right to do - while a dozen others report satisfaction,
then of course I will go ahead and try the product or company myself. But if
a majority of people report problems with a product or company, then of
course I'll keep my distance. Companies which consistently provide good
products and good service only stand to gain from such online
recommendations.  Companies which provide poor products and/or poor service
have made their own beds and will just have to lie in them.

Paul M.

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