[Histonet] Here we go again
jnocito <@t> satx.rr.com
Wed Aug 25 20:53:55 CDT 2004
I've been contemplating whether or not to post this, but then again, it is what I do best.
Once again, a posting I did several weeks ago got the attention of a certain vendor (like this hasn't happened in the past). Today, I received a telephone call from a representative from this company. This person didn't want to "flame" me. Actually, it was an interesting conversation. He said his piece and (of course) I said mine.
I just wanted to let y'all know, especially the vendors, because I know you're reading this, I thought this company showed some definite class. Instead of writing letters, (albeit a year after the fact), contacting my CEO, threatening me with tar and feathers or syrup and fire ants, this representative and I had a constructive discussion.
See, I'm not a bad guy at all (if you don't believe, just ask me, I'll tell you). My point is there is a right way and a wrong way to handle criticism. This company chose the right way. No flaming, no threatening, no yelling, just a professional discussion about concerns.
This company is Erie Scientific. There, I said it. Correct me if I'm wrong (I know some one will) but isn't this called "customer service" and "customer satisfaction"?
Let The Flaming Begin
If this keeps up, I won't have anyone to talk to in Toronto nor will there be any vendor booths I can safely visit. Oh well, never did things the easy way.
Joe Nocito BS, HT(ASCP)QIHC
Pathology Reference Lab
San Antonio, TX
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