[Histonet] Reality check: Part 2

[Bartlett, Jeanine]

I agree.  I guess the other thing that disturbs me is the lack of
response from the company. It is inexcusable.

Jeanine Bartlett, HT(ASCP)
Centers for Disease Control
Infectious Disease Pathology Activity
1600 Clifton Road, MS/G-32
Atlanta, GA 30333


-----Original Message-----
From: histonet-admin <@t> lists.utsouthwestern.edu
[mailto:histonet-admin <@t> lists.utsouthwestern.edu] On Behalf Of Sebree
Linda A.
Sent: Friday, November 07, 2003 9:07 AM
To: Joe Nocito; Histonet
Subject: RE: [Histonet] Reality check: Part 2


Considering the potential catastrophic results that you were fortunately
able to avoid, I think this vendor is shirking its responsibility.

Linda A. Sebree, HT(ASCP)
University of Wisconsin Hospital & Clinics
IHC/ISH Laboratory
A4/204-2472
600 Highland Ave.
Madison, WI 53792
(608)265-6596
FAX: (608)262-7174


-----Original Message-----
From: Joe Nocito [mailto:jnocito <@t> satx.rr.com]
Sent: Friday, November 07, 2003 6:20 AM
To: Histonet
Subject: [Histonet] Reality check: Part 2


Hi,
it's me again. What do you think about a company that promotes a better
product that you test out, then decide to purchase that product, only to
find out that the product doesn't work?
    I was given these ink pens that were supposed to be better than the
Securline Markers.  These pens were supposed to be alcohol and xylene
resistant.  The sample product worked great, so I purchased 100 of these
pens.  They worked for a few days, then bam, 25 cassettes lost all their
numbers.  Of course all these were GI cases.  We were barely able to see
what number was written on the cassettes.  Gratefully, after many hours
of matching the blocks to the gross descriptions, we were able to make
new cassettes and match them up  to the correct cases.
    So, as only I can do, I packaged up the cassettes that had the
numbers washed off, put all these pens in a box with a letter explaining
what happened and mailed them off to the company.  That was a month ago.
Now I know NSH was coming up so I let things go.  Now, after one month
and after the NSH, I still haven't heard back from this company.
    Is it me or are companies putting out inferior products these days?
I know I sound like a whiner, but come on.  What happened to taking
responsibilities for your actions.  I'm really not that difficult to get
along with.  I just want decent, dependable products.  Am I holding
these vendors at too much of a high standard? What ever happened to
credibility?

Joe Nocito BS, HT (ASCP) QIHC
Histology Manager
Pathology Reference Lab
San Antonio, Texas


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